Information Technology Updates

4 years 3 months ago

Some Verizon wireless customers may be experiencing intermittent issues when attempting to call UNI campus phone numbers. Callers will generally received a message that states "All circuits busy". We believe this issue is caused by Verizon network outages. 

The unofficial report of Verizon outages may be tracked here.




4 years 3 months ago

Information Technology will be upgrading VPN hardware in the datacenter on Sunday morning 3/22 from 5:30am - 6:30am. Expect a 30 minute outage of VPN services. This upgraded hardware will provide a better experience for faculty and staff that are using the VPN to connect to campus while working remotely.

4 years 3 months ago

Information Technology (IT) has been working directly with Adobe to acquire additional licensing for students at the University. On March 19th, 2020, that licensing was obtained and deployed. This licensing is temporary, but allows students to install these important programs on their personal computers. This temporary license will expire on May 31st, 2020

Please visit our support article for instructions on how you can access and download these applications to your personally-owned device.

4 years 3 months ago

Information Technology is providing faculty and staff a number of options for voice services when working remotely. Please see this page for a comparison and instructions regarding how to get started.

4 years 3 months ago

Cedar Falls Utilities will perform maintenance on UNI's secondary Internet connection to increase performance and reliability if our secondary connection is needed. No outage to our primary Internet connection is expected.

Maintenance will take place on Wednesday, March 18th from 8:00am - 9:00am.

4 years 3 months ago

There are many fake sites and apps out there trying to take advantage of everyone's concern about the covid-19 threat. It's impossible to list all of them, but these are a couple examples. In general, seek news and information from known safe sources of information.

  • A malicious website pretending to host a map of Coronavirus cases around the world (corona-virus-map [dot] com) actually contains the AZORult Trojan that will steal information, including sensitive data.
  • A malicious android app that pretends to be a “Coronavirus Tracking App” which is ransomware that will infect the phone and lock it until payment is received. The malicious app is downloaded at (coronavirusapp [dot] site).
4 years 3 months ago

Information Technology (IT) has updated its training and workshop schedule to include multiple instances of several courses over the next month. These courses include but are not limited to:

  • Bb01 - Getting Started with your Blackboard course
  • Panopto video content management
  • Zoom cloud video conferencing for meetings and course collaboration

For a schedule of all upcoming faculty workshops, visit the Faculty/Staff workshops calendar.

You can also visit the online training course registration page to get registered.

For help deciding which courses are right for you, visit our getting started page.

4 years 3 months ago

As fears and anxiety continue to rise over the spread of the corona virus across the world, so do email phishing attempts. Those with malicious intent are known to capitalize on periods of rising fear by conducting phishing campaigns that utilize techniques taking advantage of that very fear.

Information Technology urges the campus community to continue its vigilance when deciding whether to trust an email communication and click on any links held within. The IT Phishing Education website highlights several examples sent out to the university community over the past year and explains in each case why the message was a fake, and potentially, a phishing attempt.

As always, if you have concerns about a certain email message that you've received, you can forward it to to receive help and guidance on whether or not the message is real.

4 years 3 months ago

Information Technology (IT) is constantly working to improve and secure the systems and services it runs. These changes take many shapes, including security updates, upgrades to functionality, and other modifications. These changes are worked on in testing systems and then deployed into production on a regular schedule. Under the circumstances of a campus closure event, IT will change its strategy to allow work to continue and progress to be made, without any changes actually being pushed into production. This may allow progress on system development to continue without introducing unnecessary risk (e.g. system outages, downtime, etc) into an already tense environment where a large number of employees are working from home.

IT continually works with campus leadership to identify those systems and services most crucial to maintaining the University's academic mission and during a campus closure event, our resources will be spent "keeping the lights on" for those systems.

If you have any questions, comments, or concerns, please don't hesitate to open an IT request by visiting Service Hub at and using the Get IT Help request form.

4 years 3 months ago

Information Technology (IT) has stepped up its efforts to ensure the cleanliness of public computer lab facilities, known as Student Computer Centers, around campus in light of recent concern over the spread of the coronavirus (COVID-19) in the United States. 

IT has worked closely with Facilities Management to ensure cleaning and disinfecting supplies are in stock and available for our use throughout these facilities. IT is using "Clorox Disinfecting Wipes", on the list for EPA-approved supplies known to kill the virus, to clean keyboards and mice across campus. IT is also looking to make these supplies available on-location for students to wipe down equipment themselves as they sit down to use a computer in a Student Computer Center on-campus.

If you have a question, comment, or concern about the state of cleanliness of any computer lab facility, please submit a request through Service Hub by visiting and using the Get IT Help request form.


  • ITTC 36
  • (319) 273-5555
  • Service Hub