Voice Options for Remote Work

Please review the options below for a comparison of options when working remote. This is meant to be an overview, so if you have additional questions please don't hesitate to submit a question via Service Hub.

Comparison Chart of Available Technologies
Technology Features Limitations
Call Forwarding
  • Very simple to set up
  • "It just works"
  • Always on and cannot be shut off remotely except by an administrator.
EC500 (extension to cellular) - limited licensing, approval required.
  • Able to be configured remotely
  • Has additional features for placing calls from your UNI number.
  • Limited licensing
  • Usually requires use of person cell phone or home phone
Voicemail
  • Typically already configured or can be easily configured by you.
  • You will only receive voice messages; no live calls.
Avaya one-X Communicator - Softphone (COMING SOON)
  • Runs on your computer as a software version of your desk phone.
  • Buttons and typical phone features work as expected.
  • Requires a VPN connection.
  • May need additional set up such as a head set and/or external microphone.
  • Usually restricted to run on a UNI issued laptop when working remotely.
  • Windows only!

 

Example use cases:

  • Call forwarding: If you receive only a few calls a day and are not bothered by receiving these outside of typical work hours should a call come to you, then this is a good option for you.
  • EC500: If you are routinely away from your desk during a work day and wish to continue to receive calls, this is a good option for you.
  • Voicemail: This is the default for those who are away from their desk periodically and wish to receive a notification about a missed call.

  • Avaya one-X Communicator: For members of call centers or technical phone users who rely on buttons and their phone often throughout the day to do their job.

 

  • ITTC 36
  • (319) 273-5555
  • Service Hub