Service Desk

"The mission of the Service Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Service Desk is committed to quality service through teamwork and a proactive approach to problem identification and resolution."

The Service Desk provides customer assistance to the UNI community for ITS supported software applications. The Service Desk processes computer account applications and assists with troubleshooting network connectivity and electronic mail accessibility. Additionally, we address passphrase resets, facilitate various computer purchasing programs, assist with computer performance and virus/malware trouble shooting, and data recovery from damaged disks. The Service Desk also functions as a central location for distribution of technology support requests to college and departmental Information Technology Coordinators and Specialists.  In addition the Service Desk offers free Computer Repair to all current Faculty, Staff, Emeritus, and students.

Staffing

The Service Desk is staffed by trained student consultants and permanent employees and is an excellent resource for any inquiries of a computing nature. If the consultant cannot assist you, she or he will refer your call to someone with the appropriate expertise, who will contact you in resolving the problem. You may submit a question to the Service Desk via the World Wide Web at https://www.uni.edu/its/forms/contact-form or call 319-273-5555. 

Location

The Service Desk is located in Room 36 of the ITTC Building and also welcomes walk-in traffic. Consultants are available to provide hands-on assistance, see hours below.

Helpful links

• Chat with a Consultant
• Request Service
• Technology Tips, Tricks, and Tools
• Additional Computer Help (Client Services)
• List of Supported Software in the Student Computer Centers

When the Service Desk is not open, messages may be left at (319) 273-5555 or submitted electronically.

Operating Hours

Note: Academic Break Hours are used during scheduled breaks (i.e. Thankgiving, Holiday Break, Spring Break, etc.). Summer hours are started after Spring semester and continue through to the beginning of the Fall semester. The Service Desk is closed during University Holidays usually reopening the evening hours before the return to classes.