Voice Services Updates

1 week 6 days ago

In October of this year local landline calls to all numbers starting with 319 will need to be dialed with all ten digits. This change has been mandated by the FCC for multiple reasons including support of the new 988 National Suicide Prevention Lifeline. The UNI IT Voice team made system modifications so both 7 digit and 10 digit dialing will function as they always have using either procedure. In addition UNI long distance dialing will still require 1 followed by the 10 digit number.  

For more information: https://www.fcc.gov/consumers/guides/ten-digit-dialing

 

1 year 6 months ago

Many people prefer to keep their cellphone number private from work relations.  Below is some information intended to provide you with the tools to facilitate this privacy.

Does standard call forwarding from my UNI extension reveal my personal number?

  • If you are using standard call forwarding from your UNI phone extension to your personal cellphone, your personal number is not revealed to the caller. Typically they aren't even aware their call is forwarded.
  • To return a call without sharing your number you can dial *67 to initiate a call that blocks your identity. You can read more about this on Verizon's FAQ. This code can vary depending on your provider, but all major providers use *67.
  • It may be helpful let people who you expect to call back know that you will be calling from an anonymous/blocked number.

Does EC500 reveal my personal number?

  • If you are using EC500 to send calls to your cellphone, the caller will not see your personal number.
  • When you place calls to UNI numbers, your caller id will show as your UNI extension number.
  • You can place a call to outside numbers from your UNI number using your cellphone by dialing 319-273-5228. Once you've connected you'll receive a dial tone and can dial out as you would from your desk phone. Read more on Getting Started with EC500.

If you have questions about privacy when interacting with UNI Voice services, feel free to submit a ticket in Service Hub.

 

1 year 6 months ago

Some Verizon wireless customers may be experiencing intermittent issues when attempting to call UNI campus phone numbers. Callers will generally received a message that states "All circuits busy". We believe this issue is caused by Verizon network outages. 

The unofficial report of Verizon outages may be tracked here.

 

 

 

1 year 7 months ago

Information Technology is providing faculty and staff a number of options for voice services when working remotely. Please see this page for a comparison and instructions regarding how to get started.

2 years 3 months ago

On Sunday, August 4, 2019 from 7 a.m. to 9 a.m., UNI phone handsets will be upgraded. This upgrade affects only network connected Voice over IP phones. The duration of the upgrade for each phone is about 10 minutes. Computers will also be disconnected from the network for a few minutes during maintenance. After the phone upgrades are complete we will upgrade firmware on campus switches. This will result in network disconnections and IP phone reboot.

For call centers the state of busyout or auxworks button may change to accepting calls. Volume on IP phones will be reset to default loudness. 

No service disruption is expected for public safety dispatch or other analog and digital phones, including blue emergency and elevator phones.  

  • ITTC 36
  • (319) 273-5555
  • Service Hub