Client Services Updates

1 month 2 weeks ago

Beginning November 1, 2021, Zoom will require their apps to be no more than nine months behind the current version at any given time. 

If you are using a computer managed by UNI, Zoom updates will be done automatically for you and no action is required.

If you are using a personal device (computer or phone), Zoom apps that are outdated will be prompted to be upgraded upon connecting. Information Technology recommends that you regularly download and update to the latest version of the Zoom software by checking for updates within the Zoom client or by navigating to zoom.us/download to take advantage of all the latest security and functionality features. For assistance on keeping your personal devices updated, visit Zoom’s article on upgrading Zoom to the latest version on a personal device.

1 month 2 weeks ago

Duo enabled CatID accounts using Microsoft 365 applications and services will start to be prompted for multi-factor authentication (Duo) on November 3rd, 2021 to match campus security standards. If Duo is not currently turned on for your account, you will not be prompted. If you would like to learn more about multi-factor authentication at UNI, visit this page https://mfa.uni.edu/. If you are not enrolled in multi-factor authentication yet but would like to be, please visit this page https://mfa.uni.edu/enroll-your-account-duo.

7 months 2 weeks ago

 

Google Workspace logo

 

In an announcement earlier this calendar year, Google notified their education customers that they are changing the rules regarding storage for their Google Workspace for Education product line to no longer include unlimited storage space. Although Google has traditionally offered unlimited storage for free to its education customers, this model has become unsustainable with the rapid acceleration in growth of stored data. In July of 2022, Google will shift from unlimited storage to a pooled storage model for Google Workspace for Education customers.

This shift in strategy by Google means that UNI will need to reduce it’s overall storage consumption across Gmail, Google Drive (both My Drive and Shared Drives), and Google Photos in the Uni.edu Google domain prior to the July 2022 deadline. Information Technology (IT) is working closely with Google to ensure we have the tools and resources necessary to help us make this transition as smooth as possible.

IT will be communicating soon with users across campus who are using significantly more storage as compared to the average in our domain to understand their needs and work with them to clean up old and unneeded files and data. IT will continue to share information and answer questions as this project progresses. In the meantime, if you’re interested in seeing how much storage you’re using with your UNI Google account, or to find out how to reduce your overall storage usage, you can review this knowledge base article.

 

 

10 months 3 weeks ago

On the morning of Tuesday, January 12th, Information Technology will be implementing the Duo Multi-Factor Authentication (MFA) system for UNI's Google suite of tools, known as Google Workspace (formerly G Suite for Education). After this time, you will be required to use your Duo second factor (smart phone app, call to your UNI office phone, SMS text message, etc) to authenticate to UNI's Google Workspace tools.

Some other things to keep in mind:

  • This change will only affect those who are already provisioned for Duo MFA. This will include UNI employees, student employees, and any students who need to provide direct deposit information for their financial aid award.
  • Currently configured smart phones, tablets, and third-party email clients like Thunderbird should not be affected until the next time you need to enter your CatID username and password (this is typically once a year when it expires and you need to create a new one).
  • You should be able to utilize the “remember me” check box at the bottom of any Duo prompt to be remembered for 30 days (this is browser and device specific).
  • Google Drive File Stream, an application that might be installed on your UN-owned and managed computer, requires a specific workaround at this time in order to login and be able to get through the Duo MFA prompt. See THIS document for instructions on how to do that.

If you have questions about MFA, or have trouble navigating the Duo MFA prompts, you can visit mfa.uni.edu to find self help resources or submit a ticket using Service Hub by signing in to servicehub.uni.edu​.

1 year 2 months ago

On October 12th, UNI will be transitioning Google Hangouts to Google’s Google Chat. Chat has a modern UI, rooms that support better team collaboration, bots to help you be more productive, and much more. Hangouts will be available to use through hangouts.google.com but will be unavailable later this year.

How do I get Google Chat? It's important to do the following before classic Hangout apps will stop working:

  • Explore the new Web experience at chat.google.com
  • Download the new mobile app for Android or iOS
  • Download the new standalone desktop app if you've been using the classic Hangouts Chrome extension or app. You'll be able to access the desktop app from a prompt that will appear inside chat.google.com
  • On October 12, if you use chat within Gmail it will transition from Hangouts to Google Chat. 

Where do I find my old Hangout chats?

  • You will be able to continue recent 1:1 direct messages from classic Hangouts in Google Chat, but group messages from classic Hangouts (including their history) will not be migrated to Google Chat.
  • All previous chat history from classic Hangouts will be accessible in Gmail.
  • The classic Hangouts web interface for chat, hangouts.google.com will remain available during this transition in case you need more time to access and move certain group conversations. Users cannot chat in classic Hangouts by visiting hangouts.google.com in a mobile browser. 
  • The classic Hangouts bot in Chat will also notify you of missed group messages from classic Hangouts.

What are the limitations of Chat?

  • Group messages from classic Hangouts (including their history) will not be migrated to Chat. Users can still access these group messages in hangouts.google.com, for a limited period of time. If you have important group messages in classic Hangouts, we recommend that you recreate them as Rooms in the new Chat.
  • Group direct messages and rooms that are started in the new Chat will not send messages to users who are still on the classic Hangouts apps.

Where do I go for help?

UNI G Suite Team

1 year 2 months ago

Some UNI account passphrases expired over the summer of 2020 and were extended temporarily to reduce the challenges related to remote work and learning. These temporarily extended accounts will expire on Wednesday, September 23, 2020 and begin receiving email notifications about their passphrase expiring starting on Tuesday, September 8th, 2020.

If you have received an expiration email for your CatID or a departmental account, you can change the passphrase yourself by visiting myUNIverse, and choosing the impacted account under “Passphrase Central”.

myUNIverse passphrase central screentshot showing where to find expiration dates

Note: The expiration date listed in “Passphrase Central” will be incorrect, but these accounts will expire on or before September 23.

How do you tell which account needs to change the passphrase? Look at the username listed in the email notification to determine which account has expired.

If you need assistance changing your passphrase, you can reach out for help through servicehub.uni.edu or by calling the IT Service Desk at 319-273-5555.

You can sign up for the CatID Account Recovery Setup under Passphrase Central and reset your CatID account at any time.

 

1 year 8 months ago

Information Technology deployed a print release station to the University Book Store (UBS) on March 25th, 2020. This print release station is available for students, faculty, and staff to release their mobile print jobs from. To get started with mobile print, please visit the Mobile Print Getting Started article on the IT website.

If you have questions or run into problems, please open a ticket using Service Hub.

1 year 8 months ago

Information Technology (IT) has been working directly with Adobe to acquire additional licensing for students at the University. On March 19th, 2020, that licensing was obtained and deployed. This licensing is temporary, but allows students to install these important programs on their personal computers. This temporary license will expire on May 31st, 2020

Please visit our support article for instructions on how you can access and download these applications to your personally-owned device.

1 year 8 months ago

As fears and anxiety continue to rise over the spread of the corona virus across the world, so do email phishing attempts. Those with malicious intent are known to capitalize on periods of rising fear by conducting phishing campaigns that utilize techniques taking advantage of that very fear.

Information Technology urges the campus community to continue its vigilance when deciding whether to trust an email communication and click on any links held within. The IT Phishing Education website highlights several examples sent out to the university community over the past year and explains in each case why the message was a fake, and potentially, a phishing attempt.

As always, if you have concerns about a certain email message that you've received, you can forward it to security@uni.edu to receive help and guidance on whether or not the message is real.

1 year 8 months ago

Information Technology (IT) is constantly working to improve and secure the systems and services it runs. These changes take many shapes, including security updates, upgrades to functionality, and other modifications. These changes are worked on in testing systems and then deployed into production on a regular schedule. Under the circumstances of a campus closure event, IT will change its strategy to allow work to continue and progress to be made, without any changes actually being pushed into production. This may allow progress on system development to continue without introducing unnecessary risk (e.g. system outages, downtime, etc) into an already tense environment where a large number of employees are working from home.

IT continually works with campus leadership to identify those systems and services most crucial to maintaining the University's academic mission and during a campus closure event, our resources will be spent "keeping the lights on" for those systems.

If you have any questions, comments, or concerns, please don't hesitate to open an IT request by visiting Service Hub at servicehub.uni.edu and using the Get IT Help request form.

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