Client Services Updates

2 months 4 days ago

Information Technology deployed a print release station to the University Book Store (UBS) on March 25th, 2020. This print release station is available for students, faculty, and staff to release their mobile print jobs from. To get started with mobile print, please visit the Mobile Print Getting Started article on the IT website.

If you have questions or run into problems, please open a ticket using Service Hub.

2 months 1 week ago

Information Technology (IT) has been working directly with Adobe to acquire additional licensing for students at the University. On March 19th, 2020, that licensing was obtained and deployed. This licensing is temporary, but allows students to install these important programs on their personal computers. This temporary license will expire on May 31st, 2020

Please visit our support article for instructions on how you can access and download these applications to your personally-owned device.

2 months 1 week ago

In light of the recent recommendation for all UNI employees to work remotely when possible, Information Technology (IT) has modified its laptop checkout process. The following process is now in place as of Wednesday, March 18th, 2020, at 1:00PM.

Faculty and staff who need to request a laptop should use this form to request one.

Keep in mind when requesting a laptop that all units available are standard Dell models with basic applications installed. If you have questions about working remotely, please visit IT's Remote Services and Support website for information on Remote Desktop, using the VPN, and many other tools.

It is important to fill out the form above prior to taking any other action. Without filling out the form, you will not be granted electronic access to the room where the laptops are stored. The following steps are the process once you've filled out the Service Hub request form:

  1. Once you have filled out the request form, IT will work with Facilities Management staff to get your ID card added for electronic access to Sabin Hall room 103.
  2. When the access has been granted, your Service Hub ticket will be updated to to let you know you are all set.
  3. Come to campus between the hours of 8:00AM and 4:30PM Monday-Friday. Head to Sabin Hall room 103. Swipe your UNI ID card at the electronic access terminal and when it goes green, open the door. In front of you and to the right, you can select a laptop off of the table and a power cord from the box directly underneath.
  4. Power on the laptop and login to Windows with the user name and password provided on the signage. If you are unable to sign in, please shut the laptop down and place it gently in the box near the door. Select a different laptop from the pile.
  5. After you are signed in, please navigate to the OBO off-campus use of UNI property form and fill it out, making sure to put the computer name (from the white label) in the "Description" box.
  6. Once you have submitted the form, you are free to head out with your laptop and power cord. Once you are home or at your remote work location, please take a minute to update your Service Hub ticket with the laptop's name and Service Tag (found on the bottom of the laptop or on some of the white labels).




2 months 2 weeks ago

This procedure is now out of date, please visit this page for the most recent laptop checkout procedures.


Information Technology (IT), working closely with Academic Leadership, has identified a number of laptops across campus that are being made available to check out on a temporary basis by UNI students and faculty who have a critical need or otherwise do not have access to a device to use to complete their online coursework or instruction. These laptops are available for check out at the IT Service Desk in the Innovative Teaching and Technology Center, room 36. They are available while supplies last on a first come first serve basis. To obtain one, follow the steps below.

  1. If you are a student, fill out the form located here. If you are a faculty member, fill out the form located here.
  2. Visit the IT Service Desk in ITTC 36.
  3. Sign the necessary paperwork.
  4. The Service Desk staff will review the laptop's functionality with you to ensure it works and you can sign into the computer.

That's all there is to it! If you have any questions or concerns, please don't hesitate to reach out to the IT Service Desk by calling them at 319-273-5555 or by filling out a Service Hub request form by visiting

2 months 3 weeks ago

As fears and anxiety continue to rise over the spread of the corona virus across the world, so do email phishing attempts. Those with malicious intent are known to capitalize on periods of rising fear by conducting phishing campaigns that utilize techniques taking advantage of that very fear.

Information Technology urges the campus community to continue its vigilance when deciding whether to trust an email communication and click on any links held within. The IT Phishing Education website highlights several examples sent out to the university community over the past year and explains in each case why the message was a fake, and potentially, a phishing attempt.

As always, if you have concerns about a certain email message that you've received, you can forward it to to receive help and guidance on whether or not the message is real.

2 months 3 weeks ago

Information Technology (IT) is constantly working to improve and secure the systems and services it runs. These changes take many shapes, including security updates, upgrades to functionality, and other modifications. These changes are worked on in testing systems and then deployed into production on a regular schedule. Under the circumstances of a campus closure event, IT will change its strategy to allow work to continue and progress to be made, without any changes actually being pushed into production. This may allow progress on system development to continue without introducing unnecessary risk (e.g. system outages, downtime, etc) into an already tense environment where a large number of employees are working from home.

IT continually works with campus leadership to identify those systems and services most crucial to maintaining the University's academic mission and during a campus closure event, our resources will be spent "keeping the lights on" for those systems.

If you have any questions, comments, or concerns, please don't hesitate to open an IT request by visiting Service Hub at and using the Get IT Help request form.

2 months 3 weeks ago

Information Technology (IT) has stepped up its efforts to ensure the cleanliness of public computer lab facilities, known as Student Computer Centers, around campus in light of recent concern over the spread of the coronavirus (COVID-19) in the United States. 

IT has worked closely with Facilities Management to ensure cleaning and disinfecting supplies are in stock and available for our use throughout these facilities. IT is using "Clorox Disinfecting Wipes", on the list for EPA-approved supplies known to kill the virus, to clean keyboards and mice across campus. IT is also looking to make these supplies available on-location for students to wipe down equipment themselves as they sit down to use a computer in a Student Computer Center on-campus.

If you have a question, comment, or concern about the state of cleanliness of any computer lab facility, please submit a request through Service Hub by visiting and using the Get IT Help request form.

7 months 2 weeks ago

Due to Microsoft license changes, faculty, staff, students, and Emeritus no longer affiliated with UNI will no longer be able to use the Office 365 services through UNI including using Microsoft Office on personal devices with their UNI account. On December 3rd, 2019 these accounts will be deactivated and access to Microsoft products (like Microsoft Office) and other Microsoft services through UNI will end.

Anyone impacted by this change should complete moving documents they want to retain from their UNI OneDrive or SharePoint account before end of day on December 2nd, 2019 by following these instructions:

Downloading Content from OneDrive and SharePoint

This change will only impact Microsoft services through UNI for anyone no longer affiliated with the university.

11 months 6 days ago

On Monday, July 8, 2019, Service Hub ( will be updated. For information, see Using the New Service Hub Portal article. The new site is more mobile-friendly and will integrate with IT articles and requests to help you get IT help quickly.

During the change, Service Hub may be unavailable. While the new site is moved, please contact the IT Service Desk for assistance.

1 year 4 months ago

Communicating using G Suite Apps - GS1

This workshop will focus on communication applications included with G Suite, covering GMail, Google Groups, and Google Hangouts Chat. During this workshop,  we will review Gmail, discuss new features Google has released, and discuss how to keep your inbox organized.  We will walk through the process of requesting and configuring a Google Group, and end the session by exploring Google Hangouts Chat and the benefits of creating a chat-based workspace.

Link to Enroll

1/25/19 at 10:00-11:00 AM - Scholar Space - 301 Rod Library 
3/5/19 at 1:00-2:00 PM - Scholar Space - 301 Rod Library
4/4/19 at 9:00-10:00 AM - Scholar Space - 301 Rod Library


Getting Organized with G Suite Apps  - GS2

This workshop will focus on organization applications included in G Suite, specifically, Calendar, Keep, and Tasks. During this workshop, we will review how to create an event, create appointment slots, and view a guest's availability. In addition, we will look at sharing calendars and creating secondary calendars. Next, we will discuss using Keep and how to create notes and use reminders. We will wrap the class up by talking about how to create tasks, subtasks, and due dates.

Link to Enroll 

1/29/19 at 1:30-2:30 AM - Scholar Space - 301 Rod Library
3/12/19 at 1:00-2:00 AM - Scholar Space - 301 Rod Library
4/11/19 at 9:00-10:00 AM - Scholar Space - 301 Rod Library


Using Google Drive -  GS3

This workshop focuses on Google Drive. It will include information and demonstrations on My Drive, Docs, Sheets, and Slides. We will review the process of sharing documents and folders. We will touch on using Google Drive for storage and connecting it to your machine through Drive File Stream. We will start to look at the search capabilities within Google Drive.

Link to Enroll

2/6/19 at 2:00-3:00 PM - Scholar Space - 301 Rod Library
3/25/19 at 1:00-2:00 PM - Scholar Space - 301 Rod Library
4/18/19 at 9:00-10:00 AM - Scholar Space - 301 Rod Library


Using Team Drives - GS4

This workshop focuses on Google Drive - Team Drives. It will be a deeper dive into using Google Drive and will focus on Team Drives. We will cover how to request a Team Drive, configure the settings and how to add team members.  We will discuss how to use Google Drive for storage and connecting it to your computer through Drive File stream. During this session, we will continue to explore Google Drive search capabilities.

Link to Enroll

2/19/19 10:00-11:00 AM - Scholar Space - 301 Rod Library
4/2/19 at 1:00-2:00 PM - Scholar Space - 301 Rod Library
4/25/19 at 9:00-10:00 AM - Scholar Space - 301 Rod Library



  • ITTC 36
  • (319) 273-5555
  • Service Hub