Support Articles

February 20, 2019 - 2:26 pm
Important Citrix VDI Environment Information (Please Read before accessing the environment) Savings Files When saving files, DO NOT click Desktop or My Documents as that will default to the server's My Documents or Desktop. Instead save your files to a USB drive, a location on your personal computer (not a lab computer), or Google Drive. Please see green boxes below for appropriate locations to save your data. Files saved on the server may or may not be saved all semester. IT is investigating options to alleviate this constraint   First Use of an Application or Desktop During the...
February 20, 2019 - 2:01 pm
Accessing Citrix VDI from on or off campus Method 1 (Citrix Workspace App - recommended) Method 2 (via https) Open a browser (Chrome, Firefox, or Edge) and navigate to https://vdi.uni.edu (please note *https*) Login with your CatID You may be prompted with the following page, please click "Detect Receiver" If you are accessing this page from off-campus and your account is Duo (Multifactor Authentication) protected, you will be prompted to authenticate with Duo Once logged in you presented with the Citrix Storefront. If you would like to utilize a single application,...
February 19, 2019 - 11:51 am
Installing Citrix Workspace and Connecting to the VDI environment   Below are steps that will guide you through connecting to VDI in order to access applications and desktops. The Citrix Workspace (formerly known as Receiver) application must be installed in order to access applications or desktops.  Workspace is free and may be obtained directly from Citrix. Windows Installer:  https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for... Mac Installer: https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac... For other platforms please...
January 14, 2019 - 2:25 pm
How To Find Your MAC Address (source: https://accc.uic.edu/answer/how-do-i-find-mac-address-my-specific-device)   Amazon Amazon Echo Download the Amazon Alexa app to your phone or computer from the app store and sign in with your Amazon account. On your phone or computer - connect to the wireless network transmitted by your Echo device. The wireless MAC address for your Echo can be found at the bottom of the Echo Setup screen in the Alexa app.   Nintendo Consoles Nintendo DS To locate the MAC Address from a Nintendo DS, you must first insert a Nintendo Wi-Fi Connection compatible...
January 14, 2019 - 9:40 am
UNI Smart Devices Network   UNI Smart Devices is a new WiFi network at UNI. This network will enable devices like smart TVs, gaming stations and other special purpose systems. It’s intended on for devices that can’t connect the eduroam network with a username and password.  Laptops and other devices that support 802.1x authentication should use eduroam, because it is secure and has fewer controls. Devices like laptops and tablets will not work on UNI smart Devices. Some devices are intended for home use and don’t work well, or not all features work with UNI’s Smart Devices network. Devices...
December 13, 2018 - 12:56 pm
The Links pagelet in Portal Workspaces, which displays reports, is temporarily unavailable due to a required upgrade to portal technology components.  This will be addressed as quickly as possible.  In the meantime to view reports in your workspace please do the following: After logging in to MyUNIverse navigate to the My Workspaces pagelet, then click the workspace you would like to view. Once you are in your workspace click Links in the Menu section on the left side of the page:   On the Links page, click into the folders/reports to view:          
November 6, 2018 - 5:16 pm
Mobility Print  Mobility Print simplifies the printing process for students printing to Print Release Stations. It enables students to print from their personally owned devices, such as smartphones, tablets, laptops, or Chromebooks.    Mobility Print Setup  To configure your device to print to the Print Release Stations Make sure your device is connected to the Wi-Fi Eduroam.  Open a web browser and navigate to http://Penguin:9163/setup Depend on which device you are printing to, click on the link under Setting up your device and follow the instructions.  Authenticate with CatID and...
July 31, 2018 - 12:48 pm
Bb01: Getting Started with Your Bb Learn Course [Please note: This is a 2-hour workshop.] New to Blackboard? Learn the basics including navigation, organizing and getting started with adding content, an overview of the rich feature set including Grade Center, and more. Please bring a syllabus file, content files and assignment details. Suggested prerequisites: None Skills Addressed: eLearning Support Site, My Institution, Course Layout (Dashboard, Navigation, Course Menu), UNI template, Quality Matters, Course Structure and Organizing Your Course, Tools Overview, Adding Content, Student...
July 31, 2018 - 12:46 pm
Office of the CIO manages several IT agreements for campus to provide hardware and software for university owned computers at an educational discount. Questions may be directed to Office of the CIO, 120B ITTC, 0301, (319) 273-2178. Hardware (PCs, Printers, etc) Apple The way UNI departments can purchase Apple devices has changed over the past year! Please ensure to read the information below! Departments wishing to purchase Apple hardware should place a request using the Service Hub online portal. This will ensure the request gets routed to the appropriate Information Technology support...
July 29, 2018 - 1:28 pm
Connecting your wired device on ResNet can be done in two easy steps. First, connect your device to a wired data jack in your room. Then, register it for access. 1. Connect to a wired data jack The first step to connecting is to connect to the data jack in your room. This varies based on your hall location. Plug your Ethernet cord into your Data port and then into your device. If your data port is physically damaged, please contact the Department of Residence to report this. Residence Halls Data ports in the buildings below are orange and say "Data" on them. Hagemann, Noehren...

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