Support Articles

April 6, 2020 - 1:18 pm
Citrix Workspace Requires OS X 10.13 High Sierra or later Many Mac users have encountered the "Citrix Workspace Requires OS X 10.13 High Sierra or later" message when trying to install the Citrix Workspace App on an Apple device.  If you receive this error, you need to upgrade your MacOS as it is on a version older than 10.13. The process of installing major operating system updates on these older versions of MacOS is accomplished differently than normal software updates. Please follow these instructions, How to get updates for earlier MacOS Versions, found on the Apple website. There are...
March 31, 2020 - 10:10 am
When you log out of the Citrix environment, the computer is reset, so any documents you saved locally to the virtual desktop will be lost. It is very important to make sure you understand where you are saving when in the Citrix environment.  To save from a Chromebook: 1. From the Citrix application on your Chromebook, select "Save As" 2. From the "Save As" screen, select "Browse" 3. Under "This PC" there select "Save To My Device" 4. You should then see options for where you would like to save, including SD cards, USB drives, and your Google Drive.  Choose the location you would like...
March 26, 2020 - 10:22 am
Installing Citrix Workspace on your UNI Managed Apple device Navigate to the Applications Folder in Finder Launch Self Service Log in with your CatID and passphrase Navigate to the Applications tab Locate Citrix Workspace and press install  Once it install, search for Citrix Workspace on your device and launch it Add the account vdi.uni.edu Sign in with your CatID and Passphrase  Depending on what you have access to navigate to Apps or Desktops tab. Once you locate the application/desktop you would like to use, simply click on it to launch. If you click on the star in the top left...
March 24, 2020 - 2:37 pm
1. Browse to https://chrome.google.com/webstore 2. Search for Citrix Workspace, and select Apps 3. Click “Add to Chrome” by the Citrix Workspace app that says it is “Offered by: Citrix” You will be prompted to confirm you want to add the app, click “Add app” 4. Once the app is installed, browse to https://vdi.uni.edu 5. Log in with your CatID 6. Select App or Desktops from the Citrix StoreFront page to select the resources you need access to. 7. When you click on a desktop or app, it should start a download.  Click on the download to start the session. 8. When you are done,...
March 19, 2020 - 4:18 pm
On March 19th, 2020, The University of Northern Iowa received additional licensing assistance from Adobe that will allow students currently enrolled at the university to install Adobe Creative Cloud (CC) applications on their personally-owned devices. It is important to note that this license is only valid until May 31st, 2020. At that time, your access to Adobe Creative Cloud applications will expire and if you want to continue using it on your own device, you'll need to purchase a license directly from Adobe. Follow these instructions to install the Adobe CC applications on your personally-...
March 18, 2020 - 3:01 pm
Typically a voicemail is configured to send email notifications, but if for some reason this setting is not enabled or you wish to change it you can do so by logging into the UNI Voicemail web portal. To log in go to https://voicemail.uni.edu and choose Web Access. You will be redirected to authenticate to your UNI email account through the Google signin form.  Once logged in choose Message Forwarding. You should now see a popup with either an address thaat is currently in use or no address. If you wish to add a new one, click Add new forwarding address. If you wish to change the...
March 17, 2020 - 12:37 pm
Assistance from Information Technology will be required to setup the one-X communicator. Use of a VPN is required to make this software functional. This software does not work over Remote Desktop. Please submit a servicehub request to get started.  Before you start Please ensure you have access to a UNI VPN. Depending on which department you are in you might already have access or you may need to request it if you don't know. Read more on the IT website regarding VPN usage or submit  an issue in Service Hub. You will need the PIN/password for your desk phone. If you don't know it fill out...
March 12, 2020 - 10:38 am
Getting Started with Citrix    Requesting Access  If you don't have access to Citrix, start by requesting access through these forms:  Faculty: If you would like to use Citrix with your class, fill this out: Request Classroom Use of Citrix Desktop and Applications. Students: If you would like to have access to the Student Desktop in Citrix, fill this out:  Student Citrix Request.   Setting up Citrix  Personal Device Set up The Citrix Workspace application will be needed to launch your virtual desktops and applications. Students and faculty can follow these instructions to install and...
March 11, 2020 - 11:27 am
Check out which applications, desktops and tests are currently occurring within the Citrix Environment: Google Sheet with Citrix Application Information 
March 10, 2020 - 3:35 pm
Through 06/30/2020 billing will be waived on all new EC-500 requests. **Due to limited licenses, requests will be approved based on need.** This service has to be setup prior to following these instructions. To request this service please fill out this service request.  EC-500 is a telephone service that allows you to receive calls to your UNI phone and your personal phone simultaneously. Multiple personal phone numbers can be configured - all numbers must be registered.   Enabling and Disabling EC-500 from your UNI phone: Locate the On/Off EC-500 button on your office telephone....

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