Support Articles

March 3, 2021 - 1:12 pm
911 Remote Location Manager Installation and configuration   UNI has recently installed a new 911 Location system, called E911 Remote Location Manager. This system is designed to provide more accurate location information when a 911 call is placed and to route the 911 call to the appropriate public safety answering point.  For VPN softphone users this system requires the use of the 911 Remote Location Manager software. This software can be installed on managed computers via Software Center on Windows.  System Configuration on a UNI-managed computer Either create a servicehub request or...
January 12, 2021 - 8:28 am
Follow these steps to successfully set up the Gmail app on your iOS device to work with your UNI Gmail account.   Step 1: Download and install the Gmail app from the Apple app store and then launch it. Tap the Sign in button at the bottom.   Step 2: On the add account screen, tap Google.   Step 3: Tap Continue when the Gmail app asks to use Google.com to Sign in.   Step 4: Enter your UNI Email address and click Next.   Step 5:  You'll be taken to the UNI CatID login screen. Enter your information and click Login.   Step 6: Authenticate at the Duo prompt as you normally...
January 12, 2021 - 7:47 am
The UNI Voicemail system requires UNI employees to access the web-based portal by signing in with their UNI Google accounts. UNI Google accounts now require Duo Multi-Factor Authentication (MFA) in order to sign in successfully. The following instructions will walk you through how to authenticate to the UNI voicemail web portal using Google Authentication and Duo MFA. Note: If you are already signed into your UNI Google account in the web browser that you are using to access UNI Voicemail, you may not need to follow these steps, you may just be immediately signed in.   Step 1: visit ...
January 12, 2021 - 7:33 am
The University's Zoom licensing requires us to authenticate to it using our UNI Google accounts. This process now requires the use of your Duo second factor in order to successfully authenticate. If you are already logged into your Google account in the default web browser on the computer you are trying to access Zoom from, then you should be taken right into the Zoom application interface. However, if you aren't logged into your UNI Google account already, you may need to follow these steps in order to successfully authenticate to the Zoom web conferencing software. Step 1: Launch the Zoom...
January 12, 2021 - 7:10 am
When signing into the University's Google Workspace (formerly known as G Suite for Education) tools our Duo-provisioned users will now need to provide their Duo second factor in order to authenticate. To do so, follow the following steps. Step 1: visit the desired tool's web page, in this case, Gmail. Enter your UNI email address, and click Next.   Step 2: Enter your CatID login information and click Login   Step 3: You will be prompted for your Duo second factor. Proceed as normal here making sure to check the box for remember me for 30 days.
January 11, 2021 - 4:41 pm
Google Drive File Stream is an application that can be installed on your personal or UNI owned and managed computer to stream your Google Drive content to your local device for quick access to frequently used documents and sheets. After the Duo Multi-Factor Authentication (MFA) system was placed in front of UNI's suite of Google Tools, Drive File Stream can have a bug in the sign-in process preventing users from seeing the necessary Duo MFA prompt. To successfully login, make sure to click the Sign in with your browser instead option. This will open your primary web browser and bring you to...
October 26, 2020 - 11:04 am
To update phone number in directory: First log into myuniverse portal and go to "update My personal info" section and click "Update my personal information." Then click on the office tab Then update your office phone and save.  You will need to wait till next day for it to take effect:  
October 12, 2020 - 11:22 am
When possible it's preferred to use Remote Desktop instead of VPN.  If you have an IT role, VPN should only be used from a UNI managed laptop. Others especially those accessing level 3 data, should be aware that level data cannot be stored on a personal computer.  Connecting to the VPN allows access to on-campus network resources that are otherwise not available from off-campus. VPN access is provided upon request to faculty and staff.  Access can be requested via Security Request System under Work @UNI tab in myUNIverse portal.  The system is VPN, there are roles for off campus access (...
September 15, 2020 - 10:07 am
Information Technology (IT) welcomes you back for the Fall 2020 semester! This fall looks a little different than previous years due to the COVID 19 public health situation. University faculty, staff, and administration worked tirelessly over the summer to ensure a safe and healthy experience this semester for all UNI students and employees. IT is no exception and has implemented new safeguards to protect the health of those we serve. The following details some of the measures we are taking. Students The IT Service Desk remains open for walk in help with your computer, tablet, smartphone,...
April 6, 2020 - 1:18 pm
Citrix Workspace Requires OS X 10.13 High Sierra or later Many Mac users have encountered the "Citrix Workspace Requires OS X 10.13 High Sierra or later" message when trying to install the Citrix Workspace App on an Apple device.  If you receive this error, you need to upgrade your MacOS as it is on a version older than 10.13. The process of installing major operating system updates on these older versions of MacOS is accomplished differently than normal software updates. Please follow these instructions, How to get updates for earlier MacOS Versions, found on the Apple website. There are...

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