Support Articles

February 18, 2020 - 3:56 pm
Terms of Service To receive alerts you must have a mobile device capable of receiving text messages. Consult your current mobile contract as you may incur a cost for incoming text messages. By opting into this UNI service you are agreeing to incur this cost, if any. Information The University of Northern offers a variety of different messaging services for UNI affiliated persons. See below for the different messaging services available as well as their Opt-In and Opt-out steps. SMS messaging from the University of Northern Iowa will originate from 23177 or 63079 for UNI Alert related...
January 8, 2020 - 1:33 pm
The University of Northern Iowa (UNI) has added InCommon as a provider of Certificates and Digital Signatures. Due to this, UNI is required to provide notice of the binding of Relying Parties to InCommon's Relying Party Agreement. A Relying Party encompasses any entity that relies on a Certificate or Digital Signature provided by InCommon. The Relying Party Agreement may be viewed online at
July 10, 2019 - 2:31 pm
Fill out a request to reserve a Studio IT classroom in Service Hub: Reservation request
June 28, 2019 - 3:20 pm
Service Hub is UNI's portal to request help or services from IT, updated on Monday, July 8, 2019. To log in, visit: Searching for help Start by searching for your topic, for example, email: If a request or article shows up that is helpful, you can view it or fill out the request. Filling out a request for help If you need additional help, fill out the Get IT help request: After filling out the information, click on the Create button. You will see your request with your information: The status of your request is displayed beside the comments or next...
May 14, 2019 - 9:30 am
To use the Zoom integration with your Google Calendar account, first click on Create from your Google Calendar. This will open up a window to create a new calendar entry. Click on More Options. Enter all of the information for your event. Click Add Conferencing and select Zoom Meeting. The system will tell you that a login is required. Click Log in. The system will open up a new browser window, prompting you to log in. DO NOT enter your UNI credentials here, but click sign in with Google at the bottom of the screen. Click on your “” account to log in. Zoom will...
May 9, 2019 - 1:34 pm
Citrix VDI Using Multiple Monitors   In order to utilize multiple monitors with a Citrix VDI desktop, follow these steps: Open your VDI Desktop Position the VDI Desktop so 1/2 of the screen is on each of the 2 available monitors Click the down arrow at the top of your desktop screen ​ Then choose full screen ​ Your Virtual Desktop will refresh and will be expanded to both screens To get out of the 2 screen mode, repeat the process but instead of "Full-screen", choose "Window"    
April 17, 2019 - 2:42 pm
Some UNI services require Duo, a multi-factor authentication system that protects your account. To enroll, follow these instructions on the Duo website: After you are enrolled and provisioned, you will be prompted to use your new authentication device (for example, your cell phone) to access the UNI service that requires it.
March 20, 2019 - 9:12 am
If you want Google Mail to display your name or a departmental name differently, follow the steps below: Log into the account with a web browser Select the Google "gear" (in upper-right area) Select Settings Select Accounts Select edit Info Select the second radio button under Name Enter what the name you want displayed in the text box Choose Save changes
March 7, 2019 - 1:10 pm
Resolve issues with saving files on a Mac Issue 1: Citrix Requires permission to save files on a Mac laptop or desktop. To set this permission: Log in to Citrix Workspace In the upper right hand corner there is a downward pointing triangle next to your name or "menu" if not logged in, click on that to open the Citrix Settings menu Choose Preferences ​ Once the Citrix Settings menu opens choose "File Access" Select "Read and Write" ​ Close that box and return to the main Citrix Workspace screen and you are finished. ** Note, this can also be triggered by navigating to the...
March 7, 2019 - 9:59 am
Occasionally a reset of the Citrix Workspace is needed to fix issues with applications or desktops not appearing in Citrix Workspace. Procedure to reset: Right click on the Workspace icon located in the lower right corner of your screen near the clock Select Advanced Preferences  Click on Reset Citrix Workspace and respond yes when prompted to confirm your choice After resetting you will need to add an account again, Enter for the account    


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