Support Articles

May 14, 2019 - 9:30 am
To use the Zoom integration with your Google Calendar account, first click on Create from your Google Calendar. This will open up a window to create a new calendar entry. Click on More Options. Enter all of the information for your event. Click Add Conferencing and select Zoom Meeting. The system will tell you that a login is required. Click Log in. The system will open up a new browser window, prompting you to log in. DO NOT enter your UNI credentials here, but click sign in with Google at the bottom of the screen. Click on your “uni.edu” account to log in. Zoom will...
May 9, 2019 - 1:34 pm
Citrix VDI Using Multiple Monitors In order to utilize multiple monitors with a Citrix VDI desktop, follow these steps: Open your VDI Desktop Position the VDI Desktop so 1/2 of the screen is on each of the 2 available monitors Click the down arrow at the top of your desktop screen​ Then choose full screen​ Your Virtual Desktop will refresh and will be expanded to both screens To get out of the 2 screen mode, repeat the process but instead of "Full-screen", choose "Window" Still need help? Fill out this request and the Citrix team will be in touch!     
April 17, 2019 - 2:42 pm
Some UNI services require Duo, a multi-factor authentication system that protects your account. To enroll, follow these instructions on the Duo website: https://guide.duo.com/enrollment After you are enrolled and provisioned, you will be prompted to use your new authentication device (for example, your cell phone) to access the UNI service that requires it.
March 20, 2019 - 9:12 am
If you want Google Mail to display your name or a departmental name differently, follow the steps below: Log into the account with a web browser Select the Google "gear" (in upper-right area) Select Settings Select Accounts Select edit Info Select the second radio button under Name Enter what the name you want displayed in the text box Choose Save changes
March 7, 2019 - 1:10 pm
Preparing MacOS to save in Citrix Issue 1: Citrix Requires permission to save files on a Mac laptop or desktop. To set this permission: Log in to Citrix Workspace In the upper right hand corner there is a downward pointing triangle next to your name or "menu" if not logged in, click on that to open the Citrix Settings menu Choose Preferences ​ Once the Citrix Settings menu opens choose "File Access" Select "Read and Write" ​ Close that box and return to the main Citrix Workspace screen and you are finished. ** Note, this can also be triggered by navigating to the "C:"...
March 7, 2019 - 9:59 am
Occasionally a reset of the Citrix Workspace is needed to fix issues with applications or desktops not appearing in Citrix Workspace. Procedure to reset on Windows OS: In the lower right corner, near the clock, select the up arrow.  Right-click on the Citrix Workspace icon Select Advanced Preferences Click on Reset Citrix Workspace and respond Yes when prompted to confirm your choice After resetting you will need to add an account again, Enter vdi.uni.edu for the account Still need help? Fill out this request and the Citrix team will be in touch!     
February 19, 2019 - 11:51 am
Installing Citrix Workspace and Connecting to the Virtual Desktop and Applications environment   Below are steps that will guide you through connecting to VDI in order to access applications and desktops. The Citrix Workspace application must be installed in order to access applications or desktops.  Workspace is free and may be obtained directly from Citrix. Windows Installer: https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html Mac Installer: https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html...
January 14, 2019 - 2:25 pm
How To Find a MAC Address of Common Devices Below are instructions on finding the MAC address of common devices that might connect to UNI's Smart Devices Network. Amazon Amazon Echo Download the Amazon Alexa app to your phone or computer from the app store. Sign in with your Amazon account. On your phone connect to the wireless network transmitted by your Echo device. The wireless MAC address for your Echo can be found at the bottom of the Echo Setup screen in the Alexa app. Fire Stick From the Amazon app, visit the Home screen. Choose Settings. Choose My Fire TV or Device. Choose...
January 14, 2019 - 9:40 am
UNI Smart Devices Network UNI Smart Devices is a new WiFi network at UNI. This network will enable devices like smart TVs, gaming stations and other special purpose systems. It’s intended on for devices that can’t connect the eduroam network with a username and password.  Laptops and other devices that support 802.1x authentication should use eduroam, because it is secure and has fewer controls. Devices like laptops and tablets will not work on UNI smart Devices. Some devices are intended for home use and don’t work well, or not all features work with UNI’s Smart Devices network. Devices...
December 13, 2018 - 12:56 pm
The Links pagelet in Portal Workspaces, which displays reports, is temporarily unavailable due to a required upgrade to portal technology components.  This will be addressed as quickly as possible.  In the meantime to view reports in your workspace please do the following: After logging in to MyUNIverse navigate to the My Workspaces pagelet, then click the workspace you would like to view. Once you are in your workspace click Links in the Menu section on the left side of the page:   On the Links page, click into the folders/reports to view:          

Pages

  • ITTC 36
  • (319) 273-5555
  • Service Hub