Support Articles

July 24, 2018 - 1:57 pm
The steps below will guide you through configuring the Gmail application to check your UNI email. iOS devices can install it from the App Store. Step 1: Open Gmail application. If you’re already logged in, navigate to the menu tab. If you are not logged in, proceed to step 4. Step 2: Select the drop down arrow to enter account selection. Step 3: Under account selection click on the “Add account” option. Step 4: When prompted to set up email, select Google   Step 5: Verify credentials if necessary Step 6: When adding account, use your UNI email address Step 7: Agree to the...
July 24, 2018 - 1:57 pm
Private web browsing is a privacy feature in some web browsers to disable browsing history and the web cache. It can be used as an alternative to needing to clear your browser history. Firefox Click the menu button in the top right corner with three lines and then click New Private Window. Chrome At the top right, click the three vertical dots (More) and then New Incognito Window. You can also use a keyboard shortcut to open an Incognito window:     Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.     Mac: Press ⌘ + Shift + n. Safari Choose File > New Private Window Edge...
July 24, 2018 - 1:57 pm
The Oracle e-Business Suite will be upgraded on Tuesday, October 2nd, and will receive a new login experience. This new experience requires a one-time setup to function properly. Follow the instructions below to configure your Secure TextPad and phrase. When you navigate to ebiz.uni.edu on September 14th, you will be greeted by the new login experience. You'll notice it is slightly different. The first screen asks only for your CatID user name. Enter it and click Continue.   You'll be greeted by the Secure TextPad. This device has a space to enter your password. Enter your password and...
July 24, 2018 - 1:57 pm
Information Technology has deployed the eduroam wireless network to select outdoor locations on campus. Work continues to install access points in places where students, faculty, and staff congregate outdoors. The following map shows the current coverage area in purple.  
July 24, 2018 - 1:57 pm
Phones are assigned to people or to office names. For example a phone could show “MAU Plaza” or it could show a user’s name.  If the phone is assigned to you, it will have your UNI email address associated with it. There are various kinds of voicemail greeting options in the new UNI Voicemail system. When you initialize your voicemail box for the first time, the system has you set up two of your default greetings, which consists of your (external) personalized greeting and your name greeting. You can access your greetings via phone or via the UNI voicemail web portal. If you have entered...
July 24, 2018 - 1:57 pm
Search Roles Search Roles is a function that allows you to get information on different roles.   In the system pulldown box select a system and left click the "search role" button.     You left click the radio button to the left of the role under the select column and can then select to view the role or request the role by left clicking the corresponding button.     When you click the "View Role" button the following information on the role will appear.     To return to the Search Role page just left click the "back to role search" button.        If you have...
July 24, 2018 - 1:57 pm
For voice mail, you have two options. You can either change your greeting, or change your greeting and shut off your mailbox. If you plan on checking your messages while you’re away, or to review them upon return, you may want to take the first option. Remember, however, that new messages will only remain in your mailbox for 15 days, and then will be deleted. If you have a "zero-out" option in use on your phone, it will remain active during the time you’re gone. To change your voice mail greeting, use the following steps: Press 3 after logging on to your voice mail. Press 1 to create a...
July 24, 2018 - 1:57 pm
If you know or even suspect your passphrase or account may have been compromised, you should immediately: Notify the IT Service Desk of the security breach. Call 319-273-5555 immediately. The IT Service Desk will then notify the Information Security office and applicable system administrators on your behalf. Change all of your UNI passphrases (see here). Have them reset if necessary. Notify your supervisor as soon as possible. Work with your computer support staff to make sure your accounts are functioning properly. Never send your UNI passphrase via e-mail, instant message, or telephone...
July 24, 2018 - 1:57 pm
Despite your best efforts, something bad can happen to your computer.  Hardware or software failures in addition to security threats can make your data disappear.  The best protection against such events is an adequate backup strategy. Manual Backups For many people, occasionally copying important files to a flash drive, CD/DVD, or external hard drive is sufficient for backing up their data.  If you use a flash drive or external hard drive for backups, make sure it is not always connected to your computer, otherwise whatever bad thing happens to your computer might destroy your backup as...
July 24, 2018 - 1:57 pm
Departmental SSH to your account on sunny.uni.edu and use the command line tool "passwd". Faculty / Staff / Student Now uses CatID.  See CatID passphrase reset instructions.

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