Support Articles

July 24, 2018 - 1:57 pm
Anti-virus and anti-spyware software, more easily defined as anti-malware software, are probably the most important pieces of software any Windows system can have.  While Macs, Linux, and other systems are vulnerable to virus and spyware attacks as well, the design of their systems and their lower market share has made them less desirable to malicious software developers. PLEASE NOTE: This article is intended for personally-owned machines only.  UNI systems should have their anti-virus and anti-spyware software managed by the appropriate support staff. Why do they want to Attack my System...
July 24, 2018 - 1:57 pm
Browse to Google Groups for uni.edu to see a list of the groups you a member of.  If you are logged into your UNI Gmail account, you can click on the "Groups" link at the top. If the URL in the address bar does not end with uni.edu, you are at Google's public group directory which is not maintained by UNI.  Click on http://groups.google.com/a/uni.edu to be sure you are at UNI's Google Groups page. Complete instructions on removing yourself from a Google Group can be found here: http://support.google.com/groups/bin/answer.py?hl=en&answer=46608 Please note that you cannot remove...
July 24, 2018 - 1:57 pm
The default and preferred sharing setting is to show only free/busy calendar information to other UNI Google Calendar users.  You can change your settings to show more details or keep your calendar completely private. To view the current sharing settings for your calendar: Log into http://www.uni.edu/email Browse to your Calendar using the link in the top menu bar Click on the Gear icon at the top right and select Calendar Settings Click on the Calendars tab. Click Share this calendar next to the calendar you would like to share.   Use the "Share this calendar with others" setting...
July 24, 2018 - 1:57 pm
Google keeps deleted messages in your trash label/folder for 30 days. The best way to locate an email that you think you deleted is to login to the web client and use the search box.  Once you search look for this text at the bottom of the message list: You can also quickly go straight to your trash label by searching for label:trash Email emptied from the trash folder is not recoverable! With the ample storage that UNI Gmail provides, it is recommended that you generally never empty your Trash.  Trash folder messages are automatically deleted after 30 days so this will provide you a 30...
July 24, 2018 - 1:57 pm
Q: I have other calendars (rooms, resources, etc.) that I need to create, how can I do this? Departmental resources will be maintained by the department and are not maintained centrally.  The resources (meeting rooms, etc.) are setup as a separate calendar (i.e. the room calendar) and when you invite the (room) to the meeting you have to invite the rather long calendar ID found by looking at the resource's settings to the right of "Calendar Address:".  Critical components are that you need to only give edit rights to only those individuals actually maintaining the calendar settings plus...
July 24, 2018 - 1:57 pm
If you are able to login using a web browser but your mobile device or email client does not accept your password/passphrase, you can try the following. First, log in using the web client: http://www.uni.edu/email. Once you can see your inbox, visit http://www.google.com/accounts/DisplayUnlockCaptcha with the same web browser without logging out. If necessary, enter the letters in the distorted CAPTCHA picture. Click Continue. Restart your mail client and try accessing messages in your email client again. For Google's full article on this topic follow this url:http://support.google.com/...
July 24, 2018 - 1:57 pm
All new employees should first create a University ID here: http://www.uni.edu/newhire.   New employees will automatically have an email account created for them 7 days before their official start date at UNI.  If a new employee already has an active account from being a UNI student, the hiring department will need to complete an incident through Service Hub to have their email address changed to the firstname.lastname@uni.edu format. Include the new hire's username as well as the new firstname.lastname email address that should be used. If an email account is required in advance...
July 24, 2018 - 1:57 pm
Class groups are created as announcement-only mailing lists which means only the instructor can send email to the group.  If you wish to allow open discussion among students, here's how. Browse to Google Groups for uni.edu to see a list of the groups you a member of.  If you are logged into your UNI Gmail account, you can click on the "Groups" link at the top. If the URL in the address bar does not specify uni.edu, you are at Google's public group directory which is not maintained by UNI.  Browse to http://groups.google.com/a/uni.edu to be sure you are at UNI's Google Groups page.   Also...
July 24, 2018 - 1:57 pm
  Exporting Google group members: Login to your UNI email account at www.uni.edu/email Click on the "Groups" link at the top of the page. On the "My Groups" page, click on the group to be managed. Click on the "Manage" button at the top right next to the gear icon Click the "Export Members" button
July 24, 2018 - 1:57 pm
If you know or even suspect your passphrase or account may have been compromised, you should immediately: Notify the IT Service Desk of the security breach. Call 319-273-5555 immediately. The IT Service Desk will then notify the Information Security office and applicable system administrators on your behalf. Change all of your UNI passphrases (see here). Have them reset if necessary. Notify your supervisor as soon as possible. Work with your computer support staff to make sure your accounts are functioning properly. Never send your UNI passphrase via e-mail, instant message, or telephone...

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  • ITTC 36
  • (319) 273-5555
  • Service Hub