Support Articles

March 10, 2020 - 3:35 pm
Through 06/30/2020 billing will be waived on all new EC-500 requests. **Due to limited licenses, requests will be approved based on need.** This service has to be setup prior to following these instructions. To request this service please fill out this service request.  EC-500 is a telephone service that allows you to receive calls to your UNI phone and your personal phone simultaneously. Multiple personal phone numbers can be configured - all numbers must be registered.   Enabling and Disabling EC-500 from your UNI phone: Locate the On/Off EC-500 button on your office telephone....
February 28, 2020 - 3:06 pm
Installing Citrix Workspace on your UNI Managed Windows Device Search your computer for Software Center Launch Software Center  On the Applications tab, look for Citrix Workspace and select it   Press the Purple Install button Once it installs, search for Citrix Workspace on your device and launch it When installing Workspace if prompted to Enable Single Sign-on do not enable that option   Add the account Depending on what you have access to navigate to Apps or Desktops tab.  Once you locate the application/desktop you would like to use, simply click on it to launch. If...
February 28, 2020 - 10:48 am
Once you log out of the Citrix environment, the computer is reset, so any documents you saved locally to the virtual desktop will be lost. It is very important to make sure you understand where you are saving when in the Citrix environment.  Here are a few different methods you can use to save.  Use Google Drive File Stream Once you are logged into the computer, search for Drive File Stream and launch it.  Enter your full email address and press next.  You will be redirected to sign in with your CatID and Passphrase, enter it and then press Login.  Google Drive will map to the Virtual...
February 27, 2020 - 4:11 pm
Can I install any of these applications on my local machine instead?  Yes, and we encourage you to do so! This helps with Citrix licensing numbers and also makes it so you will not have to run the applications from the Internet. Here are a list of applications we are aware of:  Adobe Creative Suite: Microsoft Office:  Microsoft Power Bi: Plotagon Studio:
February 27, 2020 - 9:57 am
7-zip Adobe Acrobat DC Adobe Acrobat Reader DC Adobe Creative Cloud 2019 After Effects Animate Audition Bridge Character Animator Dreamweaver Illustrator InCopy InDesign Lightroom Classic Media Encoder Photoshop Prelude Premiere Pro Premiere Rush Audacity GIMP Google Chrome Google Drive File Stream Google Earth Pro IBM SPSS Inkscape Microsoft Office 2016 Mozilla Firefox ESR Notepad++ Paint dotNET...
February 27, 2020 - 9:53 am
Information Technology at UNI is conducting a Citrix Pilot with 50 students. Citrix Virtual Apps and Desktops creates a solution which allows students to connect to a virtual desktop using their personal devices to access software that is needed for their coursework, without having to pay to download it on their device.  This pilot will provide the students with access to a virtual Desktop, known as Panther Desktop which has standard software needed for UNI courses. This page will act as a landing page for information and links that may be needed during this pilot.    Install Citrix...
February 18, 2020 - 3:56 pm
Terms of Service To receive alerts you must have a mobile device capable of receiving text messages. Consult your current mobile contract as you may incur a cost for incoming text messages. By opting into this UNI service you are agreeing to incur this cost, if any. Information The University of Northern offers a variety of different messaging services for UNI affiliated persons. See below for the different messaging services available as well as their Opt-In and Opt-out steps. SMS messaging from the University of Northern Iowa will originate from 23177 or 63079 for UNI Alert related...
January 8, 2020 - 1:33 pm
The University of Northern Iowa (UNI) has added InCommon as a provider of Certificates and Digital Signatures. Due to this, UNI is required to provide notice of the binding of Relying Parties to InCommon's Relying Party Agreement. A Relying Party encompasses any entity that relies on a Certificate or Digital Signature provided by InCommon. The Relying Party Agreement may be viewed online at
July 10, 2019 - 2:31 pm
Fill out a request to reserve a Studio IT classroom in Service Hub: Reservation request
June 28, 2019 - 3:20 pm
Service Hub is UNI's portal to request help or services from IT, updated on Monday, July 8, 2019. To log in, visit: Searching for help Start by searching for your topic, for example, email: If a request or article shows up that is helpful, you can view it or fill out the request. Filling out a request for help If you need additional help, fill out the Get IT help request: After filling out the information, click on the Create button. You will see your request with your information: The status of your request is displayed beside the comments or next...


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