Support Articles

July 24, 2018 - 1:57 pm
Google Apps for Education Core Services Include: Google Email (Gmail) - [ http://google.uni.edu/email  or http://email.uni.edu ] 30 GB of storage is available for Gmail, Drive (see below), and Google+ photos combined.  Gmail is securely powered by the web, so you can be productive from your desk, on the road, at home, and on your mobile phone. Google Calendar - [ http://google.uni.edu/calendar ] With Google Calendar, you can schedule meetings and events with your friends and classmates. Google Drive - [ http://google.uni.edu/drive ] With Google Drive, you can easily collaborate on...
July 24, 2018 - 1:57 pm
  Frequently Asked Questions Based on a review by the Office of Internal Audit, ITS - Network Services is changing the basis for telephone charges and introducing a modest data charge. This change has been approved by the Cabinet. Over the next few years, this will evolve into a flat per FTE voice and data charge. Our goal is to secure a reliable, high speed data network for UNI, improve wireless coverage and unified communications by evolving our telephone system from a PBX-based system to VoIP (Voice over IP) system. This will result in simplified operations, eliminate the need to...
July 24, 2018 - 1:57 pm
  Core Services provided Extension - Dial tone (basic telephone service)  Voice Messaging – Basic (15 minutes storage)   Local Calling  Long Distance Calling – Domestic/International   General Troubleshooting and Repair In-place telephone instruments   ________________________________________________________ Voice Installation Charges   New Voice service and VoIP handset with existing live data jack                                $200 Voice move within building (tech required)                                $60/hour  ($30 minimum) VoIP phones can be moved at...
July 24, 2018 - 1:57 pm
  Before you begin, browse to Google Groups for uni.edu to see a list of the groups you a member of.  To do this, log into your UNI Gmail account, you can click on the apps grid icon at the top, then on "Groups". If the URL in the address bar does not specify uni.edu, you are at Google's public group directory which is not maintained by UNI.  Click on http://groups.google.com/a/uni.edu to be sure you are at UNI's Google Groups page. Videos   Remove members from a group   Add members to a group To remove members from a group that you manage: On the "my groups" page, click on the group to...
July 24, 2018 - 1:57 pm
UNI Mobile Print is a service provided by Information Technology that lets students, faculty, and staff submit print jobs from their computers on-campus, personal or University-owned, to any Print Release Station printer across campus. To accomplish this, users submit their print jobs via the Mobile Print web portal, select a printer, and then release the print job upon arriving at that printer's physical location on campus. If you are unfamiliar with the Mobile Print web portal, please see the support article entitled Introduction to UNI Mobile Print. UNI Mobile Print currently supports the...
July 24, 2018 - 1:57 pm
Introduction to Mobile Print Information Technology offers the ability for students, faculty, and staff to print from their own personal devices to university-owned printers (in certain, specific areas) via a service called UNI Mobile Print. Mobile Print allows you to login to a web portal, view a summary of your printing activity across campus, and to submit documents for printing on Mobile Print-enabled laser printers.  Using Mobile Print is as simple as uploading your print job via the Mobile Print online portal, selecting your printer of choice, and then visiting that printer location...
July 24, 2018 - 1:57 pm
Computers these days are all so much more powerful than even five years ago. A basic computer will get someone through at least several years of school, work, or usefulness. It IS possible to purchase a computer that will remain useful for your entire stay at UNI! Read the following recommendations and make your choices accordingly. Remember, because of your affiliation with UNI, you can receive discounts on Apple and Dell computers. To find the details, visit the personal purchasing page at the Information Technology Website. The 4 Primary Hardware Concerns for New Computers Computer...
July 24, 2018 - 1:57 pm
When you use the Internet to access web pages, files, images and other downloaded content, your web browser caches information on your computer.  Sometimes clearing this information will resolve issues accessing a web application. Note: Clearing your browsing history may also remove any saved login information on any other websites. Mozilla Firefox Press the SHIFT+CONTROL+DELETE keys on your keyboard at the same time OR From the Tools menu at the top of the browser window, select Clear Recent History.  Note: If you don’t have the top navigation menu, use the Firefox icon in the upper...
July 24, 2018 - 1:57 pm
CatID Passphrase Complexity Requirements A passphrase must be at least 15 characters long (maximum is 30) and may contain both uppercase and lowercase letters, numbers, symbols, and spaces. While there are no specific requirements for different types of characters to be used, a combination of characters is recommended, such as "my 3rd car was a T-bird" or “I love my passphrase”.  Other important details include:  • Passphrases cannot begin or end with a blank space • Passphrases can contain US English characters • Passphrases cannot contain more than three (3) repeated characters (e.g., “...
July 24, 2018 - 1:57 pm
Remote Desktop Access to a Window System First, if you have never used remote desktop before, please enter a servicehub request to verify that you have the correct permissions on your UNI workstation to do so.  Launch Remote Desktop Connection, by clicking on Start, then type "Remote Desktop". Click on the Remote Desktop Connection App. Fill in the full computer name (i.e. it-username.ad.uni.edu) of the workstation/server you want to connect to. If you have a white asset label on your computer, your computer name can be found there. If you do not have a white UNI label on your computer...

Pages

  • ITTC 36
  • (319) 273-5555
  • Service Hub