Support Articles

March 7, 2019 - 9:59 am
Occasionally a reset of the Citrix Workspace is needed to fix issues with applications or desktops not appearing in Citrix Workspace. Procedure to reset on Windows OS: In the lower right corner, near the clock, select the up arrow.  Right-click on the Citrix Workspace icon Select Advanced Preferences Click on Reset Citrix Workspace and respond Yes when prompted to confirm your choice After resetting you will need to add an account again, Enter for the account Still need help? Fill out this request and the Citrix team will be in touch!     
February 19, 2019 - 11:51 am
Installing Citrix Workspace and Connecting to the Virtual Desktop and Applications environment   Below are steps that will guide you through connecting to VDI in order to access applications and desktops. The Citrix Workspace application must be installed in order to access applications or desktops.  Workspace is free and may be obtained directly from Citrix. Windows Installer: Mac Installer:
January 14, 2019 - 2:25 pm
How To Find a MAC Address of Common Devices Below are instructions on finding the MAC address of common devices that might connect to UNI's Smart Devices Network. Amazon Amazon Echo Download the Amazon Alexa app to your phone or computer from the app store. Sign in with your Amazon account. On your phone connect to the wireless network transmitted by your Echo device. The wireless MAC address for your Echo can be found at the bottom of the Echo Setup screen in the Alexa app. Fire Stick From the Amazon app, visit the Home screen. Choose Settings. Choose My Fire TV or Device....
January 14, 2019 - 9:40 am
UNI Smart Devices Network UNI Smart Devices is a new WiFi network at UNI. This network will enable devices like smart TVs, gaming stations and other special purpose systems. It’s intended on for devices that can’t connect the eduroam network with a username and password.  Laptops and other devices that support 802.1x authentication should use eduroam, because it is secure and has fewer controls. Devices like laptops and tablets will not work on UNI smart Devices. Some devices are intended for home use and don’t work well, or not all features work with UNI’s Smart Devices network. Devices...
December 13, 2018 - 12:56 pm
The Links pagelet in Portal Workspaces, which displays reports, is temporarily unavailable due to a required upgrade to portal technology components.  This will be addressed as quickly as possible.  In the meantime to view reports in your workspace please do the following: After logging in to MyUNIverse navigate to the My Workspaces pagelet, then click the workspace you would like to view. Once you are in your workspace click Links in the Menu section on the left side of the page:   On the Links page, click into the folders/reports to view:          
July 31, 2018 - 12:48 pm
Bb01: Getting Started with Your Bb Learn Course [Please note: This is a 2-hour workshop.] New to Blackboard? Learn the basics including navigation, organizing and getting started with adding content, an overview of the rich feature set including Grade Center, and more. Please bring a syllabus file, content files and assignment details. Suggested prerequisites: None Skills Addressed: eLearning Support Site, My Institution, Course Layout (Dashboard, Navigation, Course Menu), UNI template, Quality Matters, Course Structure and Organizing Your Course, Tools Overview, Adding Content, Student...
July 31, 2018 - 12:46 pm
Office of the CIO manages several IT agreements for campus to provide hardware and software for university owned computers at an educational discount. Questions may be directed to Office of the CIO, 120B ITTC, 0301, (319) 273-2178. Hardware (PCs, Printers, etc) Apple The way UNI departments can purchase Apple devices has changed! Please ensure to read the information below! Departments wishing to purchase Apple hardware should place a request using the Service Hub online portal. This will ensure the request gets routed to the appropriate Information Technology support staff who can review...
July 29, 2018 - 1:28 pm
Connecting your wired device on ResNet can be done in two easy steps. First, connect your device to a wired data jack in your room. Then, register it for access. 1. Connect to a wired data jack The first step to connecting is to connect to the data jack in your room. This varies based on your hall location. Plug your Ethernet cord into your Data port and then into your device. If your data port is physically damaged, please contact the Department of Residence to report this. Residence Halls Data ports in the buildings below are orange and say "Data" on them....
July 29, 2018 - 1:13 pm
The eduroam network is UNI's wifi network for current UNI students, faculty, and staff. Guests can access UNI's Guest WiFi network. Below are instructions to help you connect your device. If you have a wired device on the residential network, check out our instructions for connecting. Windows Open the network icon in the lower-right corner of your screen. Find the eduroam SSID and choose it. You will see a prompt to connect. Make sure Connect automatically is checked and choose Connect. You will see a prompt to accept a security certificate and choose Connect. Enter your CatID...
July 24, 2018 - 3:45 pm
Why we need to add closed captions to video There are many reasons to add closed captions to video: It's the right thing to do. According to several sources, about 20 percent of Americans report some degree of hearing loss. Closed captions allow these people to follow along and not miss out on the nuances of the audio part of a video. YouTube does have an automatic captioning (speech recognition) feature, but those automatically generated captions are usually riddled with errors so are arguably worse than no captions at all. For some examples of bad automatic closed captions, search...


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