Citrix FAQ and Troubleshooting

Yes, and we encourage you to do so! This helps with Citrix licensing numbers and also makes it so you will not have to run the applications from the Internet. Here are a list of applications we are aware of: 

• Adobe Creative Suite: https://it.uni.edu/installing-adobe-creative-cloud-software-students
• Microsoft Office: https://servicehub.uni.edu/docs/display/SH/Installing+Microsoft+Office+on+a+Personal+Computer 
• Microsoft Power Bi: https://powerbi.microsoft.com/en-us/desktop/
• Plotagon Studio: https://www.plotagon.com/
• Python: https://www.python.org/downloads/ 
• R: https://mirror.las.iastate.edu/CRAN/
• RStudio: https://rstudio.com/products/rstudio/download/#download
• Tableau: https://www.tableau.com/academic/students
• WinSCP: https://winscp.net/eng/download.php

We don't recommend Citrix for video conferencing for any purpose. Instead, we recommend using your local device to run Zoom, or whatever software you are using for video conferencing. Once you have started Zoom, you can share the entire screen with your students and then launch the Citrix Desktop or Application and they will be able to follow along.

First, to ensure that you have the latest resources, please 'Refresh Apps':
In the upper right hand corner of the Citrix Workspace window is a gear icon.  If you select 'Refresh Apps' from that icon, that may fix the issue. 

If you continue to have problems, you may need to 'Reset Citrix Workspace', following these instructions: 
Mac systems - https://it.uni.edu/reset-citrix-workspace-macos
Window systems - https://it.uni.edu/reset-citrix-workspace-windows-os

Yes, it does. If you have not been active for 20 minutes it will disconnect you from your session. This policy is in place to help with the number of concurrent licenses we have for campus. 

This one is a bit tricky.

If you tried selecting the disconnect button at the top of screen, you saw the below notification Pressing Disconnect will close the window but will leave the virtual desktop running. 

The Citrix policies will log you out after you have disconnected and not reconnected for 20 minutes.  

To truly disconnect from the Citrix desktop, you need to sign out of the machine. 

To do this:

1.  Click on the Start Menu
2. Select the top icon, which resembles a person icon 
3. Select Sign out 

You will not be disconnected for the system and will not longer use a license!

All UNI students and faculty have access to the Purple Desktop in Citrix. Check out Citrix.uni.edu for installation and setup requirements. 

Faculty - Request access through Citrix Virtual Desktop and Applications Classroom Use request for an entire class or an application be added to the system 

Check out:  https://it.uni.edu/accessing-ebiz-citrix

Citrix requires permissions to save files on your local Mac laptop or desktop, check out these instructions to see how to change those permissions.  

At this time the collaboration aspect of Power Bi is turned off for our domain. You can still use Power Bi Desktop, just simply exit out of the collaboration login prompt!

Yes, you can!

Before you launch into full screen, move the Citrix workspace in-between your two screens and then launch it into full screen. Here is additional documentation if needed. 

Applications can be found on the Applications in Citrix page.  If you are interested in using Citrix with  your class or want to test an application not on this list, fill out this form.     

By default, Citrix Receiver only trusts a few root CA certificates, which causes connections to many Citrix servers to fail with an SSL error. The 'ca-certificates' package (already installed on most Ubuntu systems) provides additional CA certificates in /usr/share/ca-certificates/mozilla/ that can be conveniently added to Citrix Receiver to avoid these errors. Run these two commands in terminal:

sudo ln -s /usr/share/ca-certificates/mozilla/* /opt/Citrix/ICAClient/keystore/cacerts/

sudo c_rehash /opt/Citrix/ICAClient/keystore/cacerts/

And then try to add the vdi.uni.edu account again. 

You can read additional instructions on setting up Citrix on Ubuntu here: https://help.ubuntu.com/community/CitrixICAClientHowTo

  

Fill out the Citrix Virtual Desktop Support Service Hub request and the Citrix team will be in touch!