Support Articles

February 27, 2020 - 4:11 pm
Can I install any of these applications on my local machine instead?  Yes, and we encourage you to do so! This helps with Citrix licensing numbers and also makes it so you will not have to run the applications from the Internet. Here are a list of applications we are aware of:  Adobe Creative Suite: Microsoft Office:  Microsoft Power Bi: Plotagon Studio:
February 18, 2020 - 3:56 pm
Terms of Service To receive alerts you must have a mobile device capable of receiving text messages. Consult your current mobile contract as you may incur a cost for incoming text messages. By opting into this UNI service you are agreeing to incur this cost, if any. Information The University of Northern offers a variety of different messaging services for UNI affiliated persons. See below for the different messaging services available as well as their Opt-In and Opt-out steps. SMS messaging from the University of Northern Iowa will originate from 23177 or 63079 for UNI Alert related...
January 8, 2020 - 1:33 pm
The University of Northern Iowa (UNI) has added InCommon as a provider of Certificates and Digital Signatures. Due to this, UNI is required to provide notice of the binding of Relying Parties to InCommon's Relying Party Agreement. A Relying Party encompasses any entity that relies on a Certificate or Digital Signature provided by InCommon. The Relying Party Agreement may be viewed online at
July 10, 2019 - 2:31 pm
Fill out a request to reserve a Studio IT classroom in Service Hub: Reservation request
June 28, 2019 - 3:20 pm
For information on using Service Hub, UNI's IT service portal, visit:
May 14, 2019 - 9:30 am
To use the Zoom integration with your Google Calendar account, first click on Create from your Google Calendar. This will open up a window to create a new calendar entry. Click on More Options. Enter all of the information for your event. Click Add Conferencing and select Zoom Meeting. The system will tell you that a login is required. Click Log in. The system will open up a new browser window, prompting you to log in. DO NOT enter your UNI credentials here, but click sign in with Google at the bottom of the screen. Click on your “” account to log in. Zoom will...
May 9, 2019 - 1:34 pm
Citrix VDI using dual monitors on the web browser  In order to utilize multiple monitors with a Citrix VDI desktop while using a web browser, follow these steps: Open your VDI Desktop In the middle top of the screen locate a half circle with three vertical lines, hover over this Click on the Citrix icon that will appear Click on the icon with two monitors This will pop out a second screen, drag this over to your second monitor  The main monitor can be set to full screen, but the additional monitor can just be a large browser window Citrix VDI using dual monitors on the local...
April 17, 2019 - 2:42 pm
Some UNI services require Duo, a multi-factor authentication system that protects your account. To enroll, follow these instructions on the Duo website: After you are enrolled and provisioned, you will be prompted to use your new authentication device (for example, your cell phone) to access the UNI service that requires it.
March 20, 2019 - 9:12 am
If you want Google Mail to display your name or a departmental name differently, follow the steps below: Log into the account with a web browser Select the Google "gear" (in upper-right area) Select Settings Select Accounts Select edit Info Select the second radio button under Name Enter what the name you want displayed in the text box Choose Save changes
March 7, 2019 - 1:10 pm
Preparing MacOS to save in Citrix Issue 1: Citrix Requires permission to save files on a Mac laptop or desktop. To set this permission: Log in to Citrix Workspace In the upper right hand corner there is a downward pointing triangle next to your name or "menu" if not logged in, click on that to open the Citrix Settings menu Choose Preferences ​ Once the Citrix Settings menu opens choose "File Access" Select "Read and Write" ​ Close that box and return to the main Citrix Workspace screen and you are finished. ** Note, this can also be triggered by...


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