Support Articles

January 14, 2019 - 9:40 am
UNI Smart Devices Network UNI Smart Devices is a new WiFi network at UNI. This network will enable devices like smart TVs, gaming stations and other special purpose systems. It’s intended on for devices that can’t connect the eduroam network with a username and password.  Laptops and other devices that support 802.1x authentication should use eduroam, because it is secure and has fewer controls. Devices like laptops and tablets will not work on UNI smart Devices. Some devices are intended for home use and don’t work well, or not all features work with UNI’s Smart Devices network. Devices...
December 13, 2018 - 12:56 pm
The Links pagelet in Portal Workspaces, which displays reports, is temporarily unavailable due to a required upgrade to portal technology components.  This will be addressed as quickly as possible.  In the meantime to view reports in your workspace please do the following: After logging in to MyUNIverse navigate to the My Workspaces pagelet, then click the workspace you would like to view. Once you are in your workspace click Links in the Menu section on the left side of the page:   On the Links page, click into the folders/reports to view:          
November 6, 2018 - 5:16 pm
Mobility Print  Mobility Print simplifies the printing process for students printing to Print Release Stations. It enables students to print from their personally owned devices, such as smartphones, tablets, laptops, or Chromebooks.    Mobility Print Setup  To configure your device to print to the Print Release Stations Make sure your device is connected to the Wi-Fi Eduroam.  Click on Mobility Print Setup which will navigate you to the setup instructions. Depend on which device you are printing to, click on the link under Setting up your device and follow the instructions....
July 31, 2018 - 12:48 pm
Bb01: Getting Started with Your Bb Learn Course [Please note: This is a 2-hour workshop.] New to Blackboard? Learn the basics including navigation, organizing and getting started with adding content, an overview of the rich feature set including Grade Center, and more. Please bring a syllabus file, content files and assignment details. Suggested prerequisites: None Skills Addressed: eLearning Support Site, My Institution, Course Layout (Dashboard, Navigation, Course Menu), UNI template, Quality Matters, Course Structure and Organizing Your Course, Tools Overview, Adding Content, Student...
July 31, 2018 - 12:46 pm
Office of the CIO manages several IT agreements for campus to provide hardware and software for university owned computers at an educational discount. Questions may be directed to Office of the CIO, 120B ITTC, 0301, (319) 273-2178. Hardware (PCs, Printers, etc) Apple The way UNI departments can purchase Apple devices has changed! Please ensure to read the information below! Departments wishing to purchase Apple hardware should place a request using the Service Hub online portal. This will ensure the request gets routed to the appropriate Information Technology support staff who can review...
July 29, 2018 - 1:28 pm
Connecting your wired device on ResNet can be done in two easy steps. First, connect your device to a wired data jack in your room. Then, register it for access. 1. Connect to a wired data jack The first step to connecting is to connect to the data jack in your room. This varies based on your hall location. Plug your Ethernet cord into your Data port and then into your device. If your data port is physically damaged, please contact the Department of Residence to report this. Residence Halls Data ports in the buildings below are orange and say "Data" on them. Hagemann, Noehren...
July 29, 2018 - 1:13 pm
The eduroam network is UNI's wifi network for current UNI students, faculty, and staff. Guests can access UNI's Guest WiFi network. Below are instructions to help you connect your device. If you have a wired device on the residential network, check out our instructions for connecting. Windows Open the network icon in the lower-right corner of your screen. Find the eduroam SSID and choose it. You will see a prompt to connect. Make sure Connect automatically is checked and choose Connect. You will see a prompt to accept a security certificate and choose Connect. Enter your CatID username...
July 24, 2018 - 3:45 pm
  "The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect."    - Tim Berners-Lee, W3C Director and inventor of the World Wide Web Can you imagine going about your life without the use of the Internet? Try to imagine how you would feel if you suddenly lost your sight. Now think of how frustrated you would be if you wanted to do a Web search, and couldn't. These are the things that Web designers think about when they are trying to make websites accessible for the whole of society. Laws relating to UNI's websites Accessible Web...
July 24, 2018 - 3:45 pm
You can either correct your own automatically generated YouTube captions, or request closed captions from IT. If you want IT to create closed captions, fill out a Service Hub request. We will ask you for the video file so we can create the closed captions. How to download a YouTube video to give to the Closed Captions department Log into YouTube. Under your profile, go to YouTube Studio: In the left sidebar, select Content: Point to the video you want to download. Select the three dots (options) and choose Download.   Currently we are having people use a shared Google Drive to...
July 24, 2018 - 3:45 pm
Why we need to add closed captions to video There are many reasons to add closed captions to video: It's the right thing to do. According to several sources, about 20 percent of Americans report some degree of hearing loss. Closed captions allow these people to follow along and not miss out on the nuances of the audio part of a video. YouTube does have an automatic captioning (speech recognition) feature, but those automatically generated captions are usually riddled with errors so are arguably worse than no captions at all. For some examples of bad automatic closed captions, search...

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