Support Articles

July 24, 2018 - 1:57 pm
This feature allows you to search for the extension of another user on our campus by keying in the user’s name at the dial pad. To activate: Press:        MENU Press:        softkey below DIR Enter:         selected name with dial pad keys: Last name, comma (use*), first name To search for a new name: Press:         softkey below DIR and repeat the sequence again. To place a call to the name shown on the display: Press:         CALL DISPLAY Or, if you do not have a CALL DISP button on your set, press the EXIT button and simply dial the number using the dial pad. NOTE: You can also...
July 24, 2018 - 1:57 pm
Hold ASK party to hold PRESS HOLD; green light will flash next to line appearance To retrieve held call: PRESS appearance button of held call Transfer ASK party to hold PRESS TRANSFER CALL number – announce call PRESS TRANSFER Last Number Dial To call number of party last dialed NOTE: The redialed number can be an outside number (up to 24 digits) or campus extension.
July 24, 2018 - 1:57 pm
Activate SEND CALLS when you want your calls to go immediately to coverage. To activate: PRESS SEND CALLS NOTE: You may hear a ring-ping tone from your telephone as each call is forwarded. If your extension has a custom coverage path any calls will immediately be transferred to your first coverage point. If you do NOT have a custom coverage path, any calls will immediately be transferred to voice mail. To cancel: PRESS: SEND CALLS BUTTON (while handset is on-hook)
July 24, 2018 - 1:57 pm
Below are examples of just some of the phishing attempts directed at UNI users. Remember, no member of the UNI community should ever ask for your passwords, do not give them out. The security office provides tips to avoid falling for phishing attempts on our phishing page. Example #1 Attn: ACCOUNT OWNER! Dear 'UNI.EDU' webmail user, This message is from the UNIVERSITY LISTSERV MESSAGING CENTER to all our students and staffs currently using the 'UNIVERSITY' email account. We are currently upgrading our database and e-mail account center. We are DE-ACTIVATING all unused accounts in order...
July 24, 2018 - 1:57 pm
Follow the instructions below to add and/or change information for UNI Alert. Log into MyUniverse using your CatID username and Password. On the "My Page" of MyUNIverse, under Emergency Preparedness, Click on Manage My UNI Alert Contacts. On the Personal Information page, Click on the tab that says, UNI ALERT. Under the UNI ALERT tab, you will find contact information that will receive alert information. Under Official Directory Data, you have a Local Phone and Home Phone: This information is provided by other tabs on Personal Information page. Under Optional Contact Data, you can...
July 24, 2018 - 1:57 pm
Note: Once this features has been enabled it can only be controlled via your UNI desk phone or by reaching out to IT for changes. If you are still on campus and have access to your phone, you may follow the instructions yourself to enable forwarding. If you are off campus and will not be returning for some time, you may create a request so IT can do this for you. Please make sure you provide your cell phone or home phone number in the request. Activate Call Forwarding to temporarily forward your calls to another number.  To activate: Listen      for dial tone Press       CALL FORWARD or *...
July 24, 2018 - 1:57 pm
Anti-virus and anti-spyware software, more easily defined as anti-malware software, are probably the most important pieces of software any Windows system can have.  While Macs, Linux, and other systems are vulnerable to virus and spyware attacks as well, the design of their systems and their lower market share has made them less desirable to malicious software developers. PLEASE NOTE: This article is intended for personally-owned machines only.  UNI systems should have their anti-virus and anti-spyware software managed by the appropriate support staff. Why do they want to Attack my System...
July 24, 2018 - 1:57 pm
Browse to Google Groups for uni.edu to see a list of the groups you a member of.  If you are logged into your UNI Gmail account, you can click on the "Groups" link at the top. If the URL in the address bar does not end with uni.edu, you are at Google's public group directory which is not maintained by UNI.  Click on http://groups.google.com/a/uni.edu to be sure you are at UNI's Google Groups page. Complete instructions on removing yourself from a Google Group can be found here: http://support.google.com/groups/bin/answer.py?hl=en&answer=46608 Please note that you cannot remove...
July 24, 2018 - 1:57 pm
The default and preferred sharing setting is to show only free/busy calendar information to other UNI Google Calendar users.  You can change your settings to show more details or keep your calendar completely private. To view the current sharing settings for your calendar: Log into http://www.uni.edu/email Browse to your Calendar using the link in the top menu bar Click on the Gear icon at the top right and select Calendar Settings Click on the Calendars tab. Click Share this calendar next to the calendar you would like to share.   Use the "Share this calendar with others"...
July 24, 2018 - 1:57 pm
Google keeps deleted messages in your trash label/folder for 30 days. The best way to locate an email that you think you deleted is to login to the web client and use the search box.  Once you search look for this text at the bottom of the message list: You can also quickly go straight to your trash label by searching for  label:trash Email emptied from the trash folder is not recoverable! With the ample storage that UNI Gmail provides, it is recommended that you generally never empty your Trash.  Trash folder messages are automatically deleted after 30 days so this will provide you a 30...

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