Support Articles

July 24, 2018 - 3:45 pm
Log into YouTube, then under your profile in the upper right, choose YouTube Studio:   On the left, choose Subtitles:   Select the video that needs its closed captions corrected, then to the right, select Published Automatic: At the top right, choose the Edit button: The automatically generated captions come up to the left of the video. You can put your cursor wherever you want to edit: After you've made all your edits, in the upper right hand corner, select Save changes:          
July 24, 2018 - 3:45 pm
Word 2019 for Windows Creating accessible Word documents is very similar to creating accessible html documents, so if you know how to create one, you have a leg up on creating the other! Document Structure: Proper Headings Sighted people are able to skim a web page by picking out the big, bold headings on a page. Screen reader users can also pick out important headings if they are formatted correctly. One of the most important accessibility features in Word is to create proper headings-in the proper hierarchy. It’s easy to do in Word. Select the text that should be formatted. On the Home...
July 24, 2018 - 3:45 pm
Adobe Acrobat Pro (not Acrobat Reader) for Windows If at all possible, create a document that is not a PDF. Making a web page accessible to people with disabilities is far easier than making a PDF accessible. Microsoft Word documents are easier to make accessible than PDFs. PDFs are found everywhere. They are Portable Document Format files, which means just about any computer can open them. Many people link to PDFs on a website, and many times PDFs have accessibility issues. If you really need to create a PDF, there are ways to make it more accessible to people with disabilities. On this...
July 24, 2018 - 3:45 pm
Include alternative text for all images To add alt text: Right click image, choose Edit Alt Text Enter appropriate alt text (description and context of image) in the field.  If an image is decorative only (has no meaning attached to it) check the "Mark as decorative" box instead of adding alt text. Don't use the "Generate a description for me" option, artificial intelligence is not that good yet. How to write good alt text Ensure reading order is correct Make sure slide contents can be read by a screen reader in the order that you intend. If designing a new slide, use the built-in...
July 24, 2018 - 3:45 pm
A few reasons why should we make websites accessible: The best reason is that it’s the right thing to do. People with disabilities should be able to access the web. It's the law. Many institutions of higher education have had complaints filed against them by users that are disabled and the Department of Education's Office of Civil Rights. One law that pertains to web accessibility is Section 504 of the Rehabilitation Act of 1973. There was no web as we know it back then, but it has been established that this law applies to information technology. This law says if an institution...
July 24, 2018 - 2:51 pm
Gathering Sensitive Information (Social Security numbers, student numbers, credit cards, etc) University policy prohibits using non-secure forms to collect sensitive information, such as social security numbers, student numbers, or credit card numbers. Forms requesting this type of information need to be stored on a secure server, and data may not be sent via e-mail or stored in a .csv file on a secure server. The IT-Client Services Web Team and IT-AIS- Data Access Team can provide assistance in setting up proper forms for sensitive data. For more information, contact the IT-Client Services ...
July 24, 2018 - 2:41 pm
The official UNI web colors are used on any screen-oriented content, including websites, kiosks, displays and presentation slides.      UNI Purple Hexidecimal: 4B116F RGB: R=75, G=17, B=111     UNI Gold Hexidecimal: FFCC00 RGB: R=255, G=204, B=0 The color combinations of black and gold or red and gold should never be used in close proximity to each other on the UNI web site. Those are the colors of the University of Iowa and Iowa State University. Questions? Contact DeWayne Purdy.
July 24, 2018 - 2:38 pm
Drupal is the official open source content management system chosen for university-wide use. Some of the advantages of Drupal are: User friendly interface:  While the developer side of Drupal requires a fair amount of web and programming skill to build the initial site, the interface for updating sites once they are created is user friendly and easy to learn. Plenty of functionality is available to you at little cost. There are hundreds of free modules available that plug into Drupal adding complex programming features with very little effort, meaning that the cost of adding certain...
July 24, 2018 - 1:57 pm
For voice mail, you have two options. You can either change your greeting, or change your greeting and shut off your mailbox. If you plan on checking your messages while you’re away, or to review them upon return, you may want to take the first option. Remember, however, that new messages will only remain in your mailbox for 15 days, and then will be deleted. If you have a "zero-out" option in use on your phone, it will remain active during the time you’re gone. To change your voice mail greeting, use the following steps: Press 3 after logging on to your voice mail. Press 1 to create a...
July 24, 2018 - 1:57 pm
Press an AUTO DIAL button to automatically dial the number stored there. To program: Listen    for dial tone Press     *10 Press     AUTO DIAL key you wish to program Enter      Number up to 20 digits Press     # Listen     for confirmation tone


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