Support Articles

July 10, 2019 - 2:31 pm
Fill out a request to reserve a Studio IT classroom in Service Hub: Reservation request
June 28, 2019 - 3:20 pm
Service Hub is UNI's portal to request help or services from IT, updated on Monday, July 8, 2019. To log in, visit: https://servicehub.uni.edu Searching for help Start by searching for your topic, for example, email: If a request or article shows up that is helpful, you can view it or fill out the request. Filling out a request for help If you need additional help, fill out the Get IT help request: After filling out the information, click on the Create button. You will see your request with your information: The status of your request is displayed beside the comments or next...
May 14, 2019 - 9:30 am
To use the Zoom integration with your Google Calendar account, first click on Create from your Google Calendar. This will open up a window to create a new calendar entry. Click on More Options. Enter all of the information for your event. Click Add Conferencing and select Zoom Meeting. The system will tell you that a login is required. Click Log in. The system will open up a new browser window, prompting you to log in. DO NOT enter your UNI credentials here, but click sign in with Google at the bottom of the screen. Click on your “uni.edu” account to log in. Zoom will...
May 9, 2019 - 1:34 pm
Citrix VDI using dual monitors on the web browser  In order to utilize multiple monitors with a Citrix VDI desktop while using a web browser, follow these steps: Open your VDI Desktop In the middle top of the screen locate a half circle with three vertical lines, hover over this Click on the Citrix icon that will appear Click on the icon with two monitors This will pop out a second screen, drag this over to your second monitor  The main monitor can be set to full screen, but the additional monitor can just be a large broswer window Citrix VDI using dual monitors on the local client In...
April 17, 2019 - 2:42 pm
Some UNI services require Duo, a multi-factor authentication system that protects your account. To enroll, follow these instructions on the Duo website: https://guide.duo.com/enrollment After you are enrolled and provisioned, you will be prompted to use your new authentication device (for example, your cell phone) to access the UNI service that requires it.
March 20, 2019 - 9:12 am
If you want Google Mail to display your name or a departmental name differently, follow the steps below: Log into the account with a web browser Select the Google "gear" (in upper-right area) Select Settings Select Accounts Select edit Info Select the second radio button under Name Enter what the name you want displayed in the text box Choose Save changes
March 7, 2019 - 1:10 pm
Preparing MacOS to save in Citrix Issue 1: Citrix Requires permission to save files on a Mac laptop or desktop. To set this permission: Log in to Citrix Workspace In the upper right hand corner there is a downward pointing triangle next to your name or "menu" if not logged in, click on that to open the Citrix Settings menu Choose Preferences ​ Once the Citrix Settings menu opens choose "File Access" Select "Read and Write" ​ Close that box and return to the main Citrix Workspace screen and you are finished. ** Note, this can also be triggered by navigating to the "C:"...
March 7, 2019 - 9:59 am
Occasionally a reset of the Citrix Workspace is needed to fix issues with applications or desktops not appearing in Citrix Workspace. Procedure to reset on Windows OS: In the lower right corner, near the clock, select the up arrow.  Right-click on the Citrix Workspace icon Select Advanced Preferences Click on Reset Citrix Workspace and respond Yes when prompted to confirm your choice After resetting you will need to add an account again, Enter vdi.uni.edu for the account Still need help? Fill out this request and the Citrix team will be in touch!     
February 19, 2019 - 11:51 am
Installing Citrix Workspace and Connecting to the Virtual Desktop and Applications environment   Below are steps that will guide you through connecting to VDI in order to access applications and desktops. The Citrix Workspace application must be installed in order to access applications or desktops.  Workspace is free and may be obtained directly from Citrix. Windows Installer: https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html Mac Installer: https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html...
January 14, 2019 - 2:25 pm
How To Find a MAC Address of Common Devices Below are instructions on finding the MAC address of common devices that might connect to UNI's Smart Devices Network. Amazon Amazon Echo Download the Amazon Alexa app to your phone or computer from the app store. Sign in with your Amazon account. On your phone connect to the wireless network transmitted by your Echo device. The wireless MAC address for your Echo can be found at the bottom of the Echo Setup screen in the Alexa app. Fire Stick From the Amazon app, visit the Home screen. Choose Settings. Choose My Fire TV or Device. Choose...

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