Client Services

Client Services (IT-CT) unit provides the central university help center (Service Desk) that is operated by both trained permanent staff and student consultants. It is the point of contact for students, faculty, staff and emeritus on computer related activities or problems.  ITS-US provides web-based computing information and help including electronic documentation and resources as well as facilitating various personal computer hardware (Apple, Dell, HP, etc.) and software purchasing programs (Microsoft, SAS, etc.).

Client Services operates and maintains fifteen public Student Computer Centers (SCCs) and many lobby workstations on campus.   The SCCs provide convenient computing and network access for students, faculty and staff in various facilities. These facilities are located throughout campus with several centers open 24 hours per day. Each center offers a variety of software applications, access to UNI's e-mail system and the Internet as well as laser printing.

Client Services web developers also provide web development services for campus in Drupal, the university-approved web content management system.

Client Services Interactive Organizational Chart

Recent Updates

Thursday, October 14, 2021
Beginning November 1, 2021, Zoom will require their apps to be no more than nine months behind the current version at any given time.  If you are...
Wednesday, October 13, 2021
Duo enabled CatID accounts using Microsoft 365 applications and services will start to be prompted for multi-factor authentication (Duo) on November...
Thursday, April 15, 2021
    In an announcement earlier this calendar year, Google notified their education customers that they are changing the rules regarding storage...

Staff

Adam Puls - Enterprise Client Administrator
Alexander Fox - Web Developer
Benjamin Arnold - Director
Bret Jacobsen - Senior Information Technology Specialist
Carolyn Dorr - IT Accessibility Coordinator
Celeste Parker - Senior Web Developer
DeWayne Purdy - Electronic Communication Manager
Doug Case - Senior Service Desk Analyst, IT-Client Services
Kevin Hall - Information Technology Specialist
Matthew Gaffney - Information Technology Specialist
Matthew Gordon - Information Technology Specialist
Michael Wilson - IT Manager/Administrative Support
Neal Pruess - Senior Information Technology Specialist
Neil Clopton - Manager/Academic Tech Support
Paul Huber - Enterprise Client Administrator
Rachel Kleven - Web Developer
Sam Barr - Senior Information Technology Specialist
Sanjin Rosic - Web Developer
Steven Claude - Manager/Academic Tech Support
Sue Wood - Senior Service Desk Analyst, IT-Client Services
Thomas Turner - Senior Information Technology Specialist
Todd Thomas - Manager/Service Desk, IT-Client Services
Zak Larter - Information Technology Specialist
  • ITTC 36
  • (319) 273-5555
  • Service Hub