Network & Infrastructure Services Updates

2 months 6 days ago

Many people prefer to keep their cellphone number private from work relations.  Below is some information intended to provide you with the tools to facilitate this privacy.

Does standard call forwarding from my UNI extension reveal my personal number?

  • If you are using standard call forwarding from your UNI phone extension to your personal cellphone, your personal number is not revealed to the caller. Typically they aren't even aware their call is forwarded.
  • To return a call without sharing your number you can dial *67 to initiate a call that blocks your identity. You can read more about this on Verizon's FAQ. This code can vary depending on your provider, but all major providers use *67.
  • It may be helpful let people who you expect to call back know that you will be calling from an anonymous/blocked number.

Does EC500 reveal my personal number?

  • If you are using EC500 to send calls to your cellphone, the caller will not see your personal number.
  • When you place calls to UNI numbers, your caller id will show as your UNI extension number.
  • You can place a call to outside numbers from your UNI number using your cellphone by dialing 319-273-5228. Once you've connected you'll receive a dial tone and can dial out as you would from your desk phone. Read more on Getting Started with EC500.

If you have questions about privacy when interacting with UNI Voice services, feel free to submit a ticket in Service Hub.


2 months 1 week ago

Information Technology (IT) has expanded outdoor WiFi service to include the Noehren Hall Parking lot. This work was in an effort to offer drive up WiFi service for those that would prefer to stay in their vehicle because of social distancing. The outdoor WiFi service map as been updated to include this new location. 

2 months 1 week ago

Some Verizon wireless customers may be experiencing intermittent issues when attempting to call UNI campus phone numbers. Callers will generally received a message that states "All circuits busy". We believe this issue is caused by Verizon network outages. 

The unofficial report of Verizon outages may be tracked here.




2 months 1 week ago

Information Technology will be upgrading VPN hardware in the datacenter on Sunday morning 3/22 from 5:30am - 6:30am. Expect a 30 minute outage of VPN services. This upgraded hardware will provide a better experience for faculty and staff that are using the VPN to connect to campus while working remotely.

2 months 1 week ago

Information Technology is providing faculty and staff a number of options for voice services when working remotely. Please see this page for a comparison and instructions regarding how to get started.

2 months 1 week ago

Cedar Falls Utilities will perform maintenance on UNI's secondary Internet connection to increase performance and reliability if our secondary connection is needed. No outage to our primary Internet connection is expected.

Maintenance will take place on Wednesday, March 18th from 8:00am - 9:00am.

2 months 3 weeks ago

Information Technology (IT) is constantly working to improve and secure the systems and services it runs. These changes take many shapes, including security updates, upgrades to functionality, and other modifications. These changes are worked on in testing systems and then deployed into production on a regular schedule. Under the circumstances of a campus closure event, IT will change its strategy to allow work to continue and progress to be made, without any changes actually being pushed into production. This may allow progress on system development to continue without introducing unnecessary risk (e.g. system outages, downtime, etc) into an already tense environment where a large number of employees are working from home.

IT continually works with campus leadership to identify those systems and services most crucial to maintaining the University's academic mission and during a campus closure event, our resources will be spent "keeping the lights on" for those systems.

If you have any questions, comments, or concerns, please don't hesitate to open an IT request by visiting Service Hub at and using the Get IT Help request form.

3 months 3 weeks ago

Information Technology (IT) is seeking fifty UNI students who are interested in piloting a new virtual desktop service on campus. The service, powered by Citrix remote access technology, will allow students to run applications on their personally-owned devices like the Adobe Creative Cloud and others that are typically only available in on-campus computer labs. These applications would be accessible from on or off campus. 

The pilot program will run over the course of the Spring 2020 academic term. IT will work closely with each student volunteer to ensure they are able to connect to and use the new virtual desktop service. Student volunteers are free to use the applications over the course of the pilot program for their academic needs while providing valuable feedback on the virtual desktops to help IT ensure the service is useful, robust, and ready for the rest of campus.

If you are a currently enrolled student at UNI and interested in participating, please fill out the following form to enroll in the pilot program.


7 months 2 weeks ago

Due to Microsoft license changes, faculty, staff, students, and Emeritus no longer affiliated with UNI will no longer be able to use the Office 365 services through UNI including using Microsoft Office on personal devices with their UNI account. On December 3rd, 2019 these accounts will be deactivated and access to Microsoft products (like Microsoft Office) and other Microsoft services through UNI will end.

Anyone impacted by this change should complete moving documents they want to retain from their UNI OneDrive or SharePoint account before end of day on December 2nd, 2019 by following these instructions:

Downloading Content from OneDrive and SharePoint

This change will only impact Microsoft services through UNI for anyone no longer affiliated with the university.

10 months 2 weeks ago

On Sunday, August 4, 2019 from 7 a.m. to 9 a.m., UNI phone handsets will be upgraded. This upgrade affects only network connected Voice over IP phones. The duration of the upgrade for each phone is about 10 minutes. Computers will also be disconnected from the network for a few minutes during maintenance. After the phone upgrades are complete we will upgrade firmware on campus switches. This will result in network disconnections and IP phone reboot.

For call centers the state of busyout or auxworks button may change to accepting calls. Volume on IP phones will be reset to default loudness. 

No service disruption is expected for public safety dispatch or other analog and digital phones, including blue emergency and elevator phones.  


  • ITTC 36
  • (319) 273-5555
  • Service Hub