Network & Infrastructure Services Updates

5 days 5 hours ago

Duo enabled CatID accounts using Microsoft 365 applications and services will start to be prompted for multi-factor authentication (Duo) on November 3rd, 2021 to match campus security standards. If Duo is not currently turned on for your account, you will not be prompted. If you would like to learn more about multi-factor authentication at UNI, visit this page https://mfa.uni.edu/. If you are not enrolled in multi-factor authentication yet but would like to be, please visit this page https://mfa.uni.edu/enroll-your-account-duo.

1 week 6 days ago

In October of this year local landline calls to all numbers starting with 319 will need to be dialed with all ten digits. This change has been mandated by the FCC for multiple reasons including support of the new 988 National Suicide Prevention Lifeline. The UNI IT Voice team made system modifications so both 7 digit and 10 digit dialing will function as they always have using either procedure. In addition UNI long distance dialing will still require 1 followed by the 10 digit number.  

For more information: https://www.fcc.gov/consumers/guides/ten-digit-dialing

 

2 months 2 weeks ago

Citrix is a resource available to UNI students and faculty to access applications and desktops while off campus. Important changes to be aware of for Citrix at UNI are noted below. 

Multi-factor Authentication

Citrix will start requiring MFA via Duo on August 10th, 2021 to match campus security standards. If you currently use Duo, you will start to see this change on August 10th. If you are a student that currently does not have Duo turned on, you won’t be prompted by Duo to access Citrix until it is turned on for your account. When this option is available, you will receive communication from campus IT. If you would like to learn more about multi-factor authentication at UNI, visit this page https://mfa.uni.edu.

 

New Interface

Citrix is now available via your web browser!  Simply navigate to https://vdi.uni.edu and access the applications and\or desktops in your web browser without having to download a client. You can continue to use the client, but we encourage you to give the web client a try. 

 

If you decide to continue to use the client, no problem!  When using the Citrix client you will not receive a prompt asking your preference for your Duo authentication. You can expect this Duo prompt to come to your phone and are required to verify your identity before you can log into the client. 

3 months 6 hours ago

Google has notified UNI IT they will be applying a Drive Security update to make link-sharing more secure on September 13, 2021.  Security is a critical factor in managing our data in Google Drive, so we will be applying this update to a some of the files in our domain. Google will be sending an email on July 26th (similar to the message below) to users with impacted files, this will includes actions you will need to take and a link to the impacted files.


       Example email being sent to users with impacted files.

Here are some important aspects we have learned about this change: 

 

  • Files that will be affected by this security update are non-native Google files (e.g. Microsoft Word, PDFs, MP4s, etc.) shared prior to 2017. Google files (Docs, Sheets, Slides, and Forms) will not be impacted.
  • Any Google user (internal or external) should be able to access any file they have accessed before, even after the update has applied. Users can request access if they have not accessed the file before the update. 
  • Only users (internal or external) who haven’t viewed the affected files previously will be affected by this change. If a new user uses the old link, a request will be sent to the data owner to allow access.
  • You will need to share a new updated link (URL) for any files that still need to be publicly accessible with a link on websites or posted elsewhere. New links can be generated starting July 26th. 

 

We ask that if you have questions or concerns about this email, please contact UNI Information Technology via servicehub.uni.edu and your question or concern will be routed to the appropriate team.

 

Additional information from Google can be found at: https://workspaceupdates.googleblog.com/2021/06/drive-file-link-updates.html 

 

4 months 5 days ago

On June 18th Information Technology will replace the security certificate used to secure connections to Eduroam WiFi on campus. All UNI-owned and managed devices will be automatically reconfigured for the new connection and nothing will be required. However, personally owned laptops, tablets, and smart phones will potentially be asked to accept a new security certificate the first time they connect to Eduroam WiFi on June 17th. These prompts could look something like the screen captures below.

If you have questions or trouble connecting to Eduroaom WiFi on campus, please visit this IT support article. You can also contact your IT support by submitting a "Get IT Help" request from the Service Hub Portal.

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6 months 6 days ago

 

Google Workspace logo

 

In an announcement earlier this calendar year, Google notified their education customers that they are changing the rules regarding storage for their Google Workspace for Education product line to no longer include unlimited storage space. Although Google has traditionally offered unlimited storage for free to its education customers, this model has become unsustainable with the rapid acceleration in growth of stored data. In July of 2022, Google will shift from unlimited storage to a pooled storage model for Google Workspace for Education customers.

This shift in strategy by Google means that UNI will need to reduce it’s overall storage consumption across Gmail, Google Drive (both My Drive and Shared Drives), and Google Photos in the Uni.edu Google domain prior to the July 2022 deadline. Information Technology (IT) is working closely with Google to ensure we have the tools and resources necessary to help us make this transition as smooth as possible.

IT will be communicating soon with users across campus who are using significantly more storage as compared to the average in our domain to understand their needs and work with them to clean up old and unneeded files and data. IT will continue to share information and answer questions as this project progresses. In the meantime, if you’re interested in seeing how much storage you’re using with your UNI Google account, or to find out how to reduce your overall storage usage, you can review this knowledge base article.

 

 

9 months 1 week ago

On the morning of Tuesday, January 12th, Information Technology will be implementing the Duo Multi-Factor Authentication (MFA) system for UNI's Google suite of tools, known as Google Workspace (formerly G Suite for Education). After this time, you will be required to use your Duo second factor (smart phone app, call to your UNI office phone, SMS text message, etc) to authenticate to UNI's Google Workspace tools.

Some other things to keep in mind:

  • This change will only affect those who are already provisioned for Duo MFA. This will include UNI employees, student employees, and any students who need to provide direct deposit information for their financial aid award.
  • Currently configured smart phones, tablets, and third-party email clients like Thunderbird should not be affected until the next time you need to enter your CatID username and password (this is typically once a year when it expires and you need to create a new one).
  • You should be able to utilize the “remember me” check box at the bottom of any Duo prompt to be remembered for 30 days (this is browser and device specific).
  • Google Drive File Stream, an application that might be installed on your UN-owned and managed computer, requires a specific workaround at this time in order to login and be able to get through the Duo MFA prompt. See THIS document for instructions on how to do that.

If you have questions about MFA, or have trouble navigating the Duo MFA prompts, you can visit mfa.uni.edu to find self help resources or submit a ticket using Service Hub by signing in to servicehub.uni.edu​.

1 year 4 days ago

Information Technology is reviewing wireless networking coverage on campus in an effort to make sure all classrooms and office spaces are sufficiently covered. If you are aware of a space on campus that may lack the needed wireless coverage, please let IT know by submitting a servicehub request for a wireless coverage review. IT intends to completely upgrade the campus wireless network in the next 3 years (1/3 each year).

1 year 3 weeks ago

On October 12th, UNI will be transitioning Google Hangouts to Google’s Google Chat. Chat has a modern UI, rooms that support better team collaboration, bots to help you be more productive, and much more. Hangouts will be available to use through hangouts.google.com but will be unavailable later this year.

How do I get Google Chat? It's important to do the following before classic Hangout apps will stop working:

  • Explore the new Web experience at chat.google.com
  • Download the new mobile app for Android or iOS
  • Download the new standalone desktop app if you've been using the classic Hangouts Chrome extension or app. You'll be able to access the desktop app from a prompt that will appear inside chat.google.com
  • On October 12, if you use chat within Gmail it will transition from Hangouts to Google Chat. 

Where do I find my old Hangout chats?

  • You will be able to continue recent 1:1 direct messages from classic Hangouts in Google Chat, but group messages from classic Hangouts (including their history) will not be migrated to Google Chat.
  • All previous chat history from classic Hangouts will be accessible in Gmail.
  • The classic Hangouts web interface for chat, hangouts.google.com will remain available during this transition in case you need more time to access and move certain group conversations. Users cannot chat in classic Hangouts by visiting hangouts.google.com in a mobile browser. 
  • The classic Hangouts bot in Chat will also notify you of missed group messages from classic Hangouts.

What are the limitations of Chat?

  • Group messages from classic Hangouts (including their history) will not be migrated to Chat. Users can still access these group messages in hangouts.google.com, for a limited period of time. If you have important group messages in classic Hangouts, we recommend that you recreate them as Rooms in the new Chat.
  • Group direct messages and rooms that are started in the new Chat will not send messages to users who are still on the classic Hangouts apps.

Where do I go for help?

UNI G Suite Team

1 year 4 months ago

On June 10th Information Technology will replace the security certificate used to secure connections to eduroam WiFi on campus. All UNI-owned and managed devices will be automatically reconfigured for the new connection and nothing will be required. However, personally owned laptops, tablets, and smart phones will potentially be asked to accept a new security certificate the first time they connect to eduroam WiFi after June 10th. These prompts could look something like the screen captures below.

If you have questions or trouble connecting to eduroaom WiFi on campus, please visit this IT support article. You can also contact your IT support by submitting a "Get IT Help" request from the Service Hub Portal.

Windows 10

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iOS

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MacOS

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