Client Services Updates

4 years 1 week ago

Information Technology (IT) has been working directly with Adobe to acquire additional licensing for students at the University. On March 19th, 2020, that licensing was obtained and deployed. This licensing is temporary, but allows students to install these important programs on their personal computers. This temporary license will expire on May 31st, 2020

Please visit our support article for instructions on how you can access and download these applications to your personally-owned device.

4 years 2 weeks ago

As fears and anxiety continue to rise over the spread of the corona virus across the world, so do email phishing attempts. Those with malicious intent are known to capitalize on periods of rising fear by conducting phishing campaigns that utilize techniques taking advantage of that very fear.

Information Technology urges the campus community to continue its vigilance when deciding whether to trust an email communication and click on any links held within. The IT Phishing Education website highlights several examples sent out to the university community over the past year and explains in each case why the message was a fake, and potentially, a phishing attempt.

As always, if you have concerns about a certain email message that you've received, you can forward it to security@uni.edu to receive help and guidance on whether or not the message is real.

4 years 2 weeks ago

Information Technology (IT) is constantly working to improve and secure the systems and services it runs. These changes take many shapes, including security updates, upgrades to functionality, and other modifications. These changes are worked on in testing systems and then deployed into production on a regular schedule. Under the circumstances of a campus closure event, IT will change its strategy to allow work to continue and progress to be made, without any changes actually being pushed into production. This may allow progress on system development to continue without introducing unnecessary risk (e.g. system outages, downtime, etc) into an already tense environment where a large number of employees are working from home.

IT continually works with campus leadership to identify those systems and services most crucial to maintaining the University's academic mission and during a campus closure event, our resources will be spent "keeping the lights on" for those systems.

If you have any questions, comments, or concerns, please don't hesitate to open an IT request by visiting Service Hub at servicehub.uni.edu and using the Get IT Help request form.

4 years 2 weeks ago

Information Technology (IT) has stepped up its efforts to ensure the cleanliness of public computer lab facilities, known as Student Computer Centers, around campus in light of recent concern over the spread of the coronavirus (COVID-19) in the United States. 

IT has worked closely with Facilities Management to ensure cleaning and disinfecting supplies are in stock and available for our use throughout these facilities. IT is using "Clorox Disinfecting Wipes", on the list for EPA-approved supplies known to kill the virus, to clean keyboards and mice across campus. IT is also looking to make these supplies available on-location for students to wipe down equipment themselves as they sit down to use a computer in a Student Computer Center on-campus.

If you have a question, comment, or concern about the state of cleanliness of any computer lab facility, please submit a request through Service Hub by visiting servicehub.uni.edu and using the Get IT Help request form.

4 years 1 month ago

Update: Pilot program has ended and Citrix is now widely available to students at UNI. See "Getting Started with Citrix" for more information.

Information Technology (IT) is seeking fifty UNI students who are interested in piloting a new virtual desktop service on campus. The service, powered by Citrix remote access technology, will allow students to run applications on their personally-owned devices like the Adobe Creative Cloud and others that are typically only available in on-campus computer labs. These applications would be accessible from on or off campus. 

The pilot program will run over the course of the Spring 2020 academic term. IT will work closely with each student volunteer to ensure they are able to connect to and use the new virtual desktop service. Student volunteers are free to use the applications over the course of the pilot program for their academic needs while providing valuable feedback on the virtual desktops to help IT ensure the service is useful, robust, and ready for the rest of campus.

If you are a currently enrolled student at UNI and interested in participating, please fill out the following form  to enroll in the pilot program.

 

 

 

4 years 5 months ago

Due to Microsoft license changes, faculty, staff, students, and Emeritus no longer affiliated with UNI will no longer be able to use the Office 365 services through UNI including using Microsoft Office on personal devices with their UNI account. On December 3rd, 2019 these accounts will be deactivated and access to Microsoft products (like Microsoft Office) and other Microsoft services through UNI will end.

Anyone impacted by this change should complete moving documents they want to retain from their UNI OneDrive or SharePoint account before end of day on December 2nd, 2019 by following these instructions:

Downloading Content from OneDrive and SharePoint

This change will only impact Microsoft services through UNI for anyone no longer affiliated with the university.

4 years 9 months ago

On Monday, July 8, 2019, Service Hub (servicehub.uni.edu) will be updated. For information, see Using the New Service Hub Portal article. The new site is more mobile-friendly and will integrate with IT articles and requests to help you get IT help quickly.

During the change, Service Hub may be unavailable. While the new site is moved, please contact the IT Service Desk for assistance.

5 years 2 months ago

Communicating using G Suite Apps - GS1

This workshop will focus on communication applications included with G Suite, covering GMail, Google Groups, and Google Hangouts Chat. During this workshop,  we will review Gmail, discuss new features Google has released, and discuss how to keep your inbox organized.  We will walk through the process of requesting and configuring a Google Group, and end the session by exploring Google Hangouts Chat and the benefits of creating a chat-based workspace.

Link to Enroll

1/25/19 at 10:00-11:00 AM - Scholar Space - 301 Rod Library 
3/5/19 at 1:00-2:00 PM - Scholar Space - 301 Rod Library
4/4/19 at 9:00-10:00 AM - Scholar Space - 301 Rod Library

 

Getting Organized with G Suite Apps  - GS2

This workshop will focus on organization applications included in G Suite, specifically, Calendar, Keep, and Tasks. During this workshop, we will review how to create an event, create appointment slots, and view a guest's availability. In addition, we will look at sharing calendars and creating secondary calendars. Next, we will discuss using Keep and how to create notes and use reminders. We will wrap the class up by talking about how to create tasks, subtasks, and due dates.

Link to Enroll 

1/29/19 at 1:30-2:30 AM - Scholar Space - 301 Rod Library
3/12/19 at 1:00-2:00 AM - Scholar Space - 301 Rod Library
4/11/19 at 9:00-10:00 AM - Scholar Space - 301 Rod Library

 

Using Google Drive -  GS3

This workshop focuses on Google Drive. It will include information and demonstrations on My Drive, Docs, Sheets, and Slides. We will review the process of sharing documents and folders. We will touch on using Google Drive for storage and connecting it to your machine through Drive File Stream. We will start to look at the search capabilities within Google Drive.

Link to Enroll

2/6/19 at 2:00-3:00 PM - Scholar Space - 301 Rod Library
3/25/19 at 1:00-2:00 PM - Scholar Space - 301 Rod Library
4/18/19 at 9:00-10:00 AM - Scholar Space - 301 Rod Library

 

Using Team Drives - GS4

This workshop focuses on Google Drive - Team Drives. It will be a deeper dive into using Google Drive and will focus on Team Drives. We will cover how to request a Team Drive, configure the settings and how to add team members.  We will discuss how to use Google Drive for storage and connecting it to your computer through Drive File stream. During this session, we will continue to explore Google Drive search capabilities.

Link to Enroll

2/19/19 10:00-11:00 AM - Scholar Space - 301 Rod Library
4/2/19 at 1:00-2:00 PM - Scholar Space - 301 Rod Library
4/25/19 at 9:00-10:00 AM - Scholar Space - 301 Rod Library

 

5 years 3 months ago

On Monday, December 17, UNI’s Oracle E-Business login page, ebiz.uni.edu, will be changing. This upgrade will be the first of many as Information Technology looks to upgrade the CatID login experience for all campus web applications.

A summary of the improvements are listed below:

  • Previous login problems where users had to clear cache and cookies or rely on a private browsing session have been corrected.
  • You can enter both your username and passphrase from the initial login screen.
  • The Secure TextPad has been removed and will no longer be required.
  • The “Forgot your passphrase” link is easier to find. For more information on enrolling in the CatID Account Recovery Tool, see: https://it.uni.edu/enroll-catid-account-recovery-tool
  • The login page is now more mobile-friendly and should provide a better login experience on mobile devices.
  • The new login page is more accessible for those using screen reading software and similar technology.

Oracle E-Business login page

No action is required on your part. If you do encounter any issues with the new login page, simply try again by re-entering ebiz.uni.edu into your browser’s address bar. If you still have problems, submit an incident through servicehub.uni.edu or contact the IT Service Desk at 319-273-5555 for assistance.

6 years 4 weeks ago

Information Technology has scheduled a planned maintenance window for the CatID authentication services. Maintenance details are listed below.

Scheduled For:

Saturday, March 3rd, 2018 from 6:00AM - 9:00AM

IT-AIS will be conducting patching efforts to multiple production infrastructure databases and application services, primarily those responsible for CatID services.
This will result in a three (3) hour outage.  Such services include, but are not limited to:

Impacted University Services:

Non-University authenticated services (Shibboleth)

  • Gmail (and other Google services)
  • ProTrav
  • Lynda
  • Aleks
  • iFolio
  • Qualtrics
  • UnitedWay


Student Information Systems

  • Peoplesoft Campus Solutions
  • Student Center
  • Advisor Center
  • Faculty Center

SOA Applications

  • ProTrav


Self-Service Java Applications

  • University Directory
  • CatID Password Administration
  • Budget Adjustment
  • Financial Resources for Students
  • Application for Administration
  • ITS Absence Request Form
  • Non-payroll direct deposits (end user and admin)
  • Online Directory
  • Parking
  • Personnel Action Form (PAF)
  • Report ID Lost
  • Salary Worksheets
  • Self Support Fund
  • Student Employment Approval Form (SEAF)
  • Student Academic Request
  • Study Abroad

University Custom Applications (CGI)

  • Update My Personal Info
  • Voting and Surveys
  • Access to UNI Gmail via the mainpage header 'Email' link
  • Most Portal pagelets
  • Programming Authorization Request (PAR)
  • Online Job Board

Performance Assessment System 

  • UNITED System
  • Education Leadership Principalship/Superintendency System
  • Communication Science and Disorder Student Tracking System

Other Services

 

  • Document Imaging -  All OnBase Clients 
  • Non-UNI Hosted Applications
  • Iowa STEM Application System
  • Duo Enrollment 
  • My Universe Portal
  • Peoplesoft CRM Systems
  • Online Application for Admission
  • Online Course Lookup
  • eBusiness Forms and Self-Service
  • Self-Service Timecard
  • iProcurement
  • W2

This outage is needed to apply security patches to the databases, applications, and operating systems.

Contact:

UNI IT Service Desk
servicedesk@uni.edu
319-273-5555

Pages

  • ITTC 36
  • (319) 273-5555
  • Service Hub