Support Articles

July 24, 2018 - 1:57 pm
If you know or even suspect your passphrase or account may have been compromised, you should immediately: Notify the IT Service Desk of the security breach. Call 319-273-5555 immediately. The IT Service Desk will then notify the Information Security office and applicable system administrators on your behalf. Change all of your UNI passphrases (see here). Have them reset if necessary. Notify your supervisor as soon as possible. Work with your computer support staff to make sure your accounts are functioning properly. Never send your UNI passphrase via e-mail, instant message, or...
July 24, 2018 - 1:57 pm
  Before you begin, browse to Google Groups for uni.edu to see a list of the groups you a member of.  To do this, log into your UNI Gmail account, you can click on the apps grid icon at the top, then on "Groups". If the URL in the address bar does not specify uni.edu, you are at Google's public group directory which is not maintained by UNI.  Click on http://groups.google.com/a/uni.edu to be sure you are at UNI's Google Groups page. Videos   Remove members from a group   Add members to a group To remove members from a group that you manage: On the "my groups" page, click on the group...
July 24, 2018 - 1:57 pm
For updated documentation, visit: https://servicehub.uni.edu/docs/display/SH/Configure+Remote+Desktop+Connection+in+Windows
July 24, 2018 - 1:57 pm
  The following table provides a brief description of the available lists: (see below for procedures and how to obtain permission to send) Description List Name Institutional Officials  President, provost, vice presidents and library and college deans HRS-Inst-Off  Academic Administrators  Academic department heads, associate/assistant deans, associate/assistant provost, and directors or administrators who supervise bargaining unit faculty HRS-Acad-Admin  Tenure/Tenure Track Faculty  Probationary or tenured faculty...
July 24, 2018 - 1:57 pm
Panopto is a lecture capture software that allows you to create, save, search and share rich media presentations instantly with your students. The software can be installed on Apple or Windows machines. All you need is a microphone and a computer to get started. For more information about Panopto and how you could use it for your classes, please contact via Service Hub or call 273-5555 and ask for more details. View sample videos recorded at UNI. Apply for a Panopto Account Faculty/staff: If using Panopto with eLearning there is no need to apply for an account. Please see "Link your...
July 24, 2018 - 1:57 pm
When traveling in China, you may find that access to Google's GMail service is blocked at the country's "Great Firewall."  This can often be circumvented by use of a third-party VPN service that you've purchased prior to your trip. However, please keep in mind that electronic eavesdropping is considered to be widely prevalent in China, and the computers of foreign travelers are often compromised in an attempt to gain access to research and corporate data.  In short, if you can live without your e-mail for the duration of your stay, that's the safest thing to do.  If you can't, consider taking...
July 24, 2018 - 1:57 pm
  My Roles     The User Roles area contains all your current roles. The highlighted roles are the one generated automatically. By left clicking on any of the column headings you can also sort by ascending or descending order.   In this case the three E-Business roles are automatically generated. The two Web Custom roles were requested and added.     The search option under the User Roles can be used as a filter.     If you select the Web Custom selection in the system pulldown tab and hit search, the following will come up. This can be used to filter out what you don’t wish...
July 24, 2018 - 1:57 pm
Search Roles Search Roles is a function that allows you to get information on different roles.   In the system pulldown box select a system and left click the "search role" button.     You left click the radio button to the left of the role under the select column and can then select to view the role or request the role by left clicking the corresponding button.     When you click the "View Role" button the following information on the role will appear.     To return to the Search Role page just left click the "back to role search" button.        If you have...
July 24, 2018 - 1:57 pm
The University of Northern Iowa is committed to protecting the data entrusted to its care.  An easy and relatively transparent way to aid in achieving this goal is the encryption of hard drives used on university-owned computers.  Whole Disk Encryption (WDE) works by converting the data stored on the drive in such a way that it is undecipherable without the decryption key, thereby protecting the data from theft if the computer is stolen or operated by an unauthorized person.  When an authorized user starts the computer and logs in, their passphrase permits the computer to decrypt the contents...
July 24, 2018 - 1:57 pm
Private web browsing is a privacy feature in some web browsers to disable browsing history and the web cache. It can be used as an alternative to needing to clear your browser history. Firefox Click the menu button in the top right corner with three lines and then click New Private Window. Chrome At the top right, click the three vertical dots (More) and then New Incognito Window. You can also use a keyboard shortcut to open an Incognito window:     Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.     Mac: Press ⌘ + Shift + n. Safari Choose File > New Private Window Edge...

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