Support Articles

July 24, 2018 - 1:57 pm
The Oracle e-Business Suite will be upgraded on Tuesday, October 2nd, and will receive a new login experience. This new experience requires a one-time setup to function properly. Follow the instructions below to configure your Secure TextPad and phrase. When you navigate to ebiz.uni.edu on September 14th, you will be greeted by the new login experience. You'll notice it is slightly different. The first screen asks only for your CatID user name. Enter it and click Continue.   You'll be greeted by the Secure TextPad. This device has a space to enter your password. Enter your password and...
July 24, 2018 - 1:57 pm
Students Students that graduate from UNI are eligible to use a tool called Google Takeout to easily make a back up of or migrate their account data to a different Gmail account while their current UNI account is still active. You can find instructions on how to use Google Takeout in Google's support documentation. If you run into an error message transferring content, you may need to use a private web browser session. Employees Employees, both current and former, are not allowed to use Google Takeout for migrating or downloading personal data from their UNI Google account. Such individuals...
July 24, 2018 - 1:57 pm
Browse to Google Groups for uni.edu to see a list of the groups you a member of.  If you are logged into your UNI Gmail account, you can click on the "Groups" link at the top. If the URL in the address bar does not end with uni.edu, you are at Google's public group directory which is not maintained by UNI.  Click on http://groups.google.com/a/uni.edu to be sure you are at UNI's Google Groups page. Complete instructions on removing yourself from a Google Group can be found here: http://support.google.com/groups/bin/answer.py?hl=en&answer=46608 Please note that you cannot remove...
July 24, 2018 - 1:57 pm
If you are able to login using a web browser but your mobile device or email client does not accept your password/passphrase, you can try the following. First, log in using the web client: http://www.uni.edu/email. Once you can see your inbox, visit http://www.google.com/accounts/DisplayUnlockCaptcha with the same web browser without logging out. If necessary, enter the letters in the distorted CAPTCHA picture. Click Continue. Restart your mail client and try accessing messages in your email client again. For Google's full article on this topic follow this url: http://support.google...
July 24, 2018 - 1:57 pm
If you know or even suspect your passphrase or account may have been compromised, you should immediately: Notify the IT Service Desk of the security breach. Call 319-273-5555 immediately. The IT Service Desk will then notify the Information Security office and applicable system administrators on your behalf. Change all of your UNI passphrases (see here). Have them reset if necessary. Notify your supervisor as soon as possible. Work with your computer support staff to make sure your accounts are functioning properly. Never send your UNI passphrase via e-mail, instant message, or...
July 24, 2018 - 1:57 pm
Despite your best efforts, something bad can happen to your computer.  Hardware or software failures in addition to security threats can make your data disappear.  The best protection against such events is an adequate backup strategy. Manual Backups For many people, occasionally copying important files to a flash drive, CD/DVD, or external hard drive is sufficient for backing up their data.  If you use a flash drive or external hard drive for backups, make sure it is not always connected to your computer, otherwise whatever bad thing happens to your computer might destroy your backup as...
July 24, 2018 - 1:57 pm
Computers these days are all so much more powerful than even five years ago. A basic computer will get someone through at least several years of school, work, or usefulness. It IS possible to purchase a computer that will remain useful for your entire stay at UNI! Read the following recommendations and make your choices accordingly. Remember, because of your affiliation with UNI, you can receive discounts on Apple and Dell computers. To find the details, visit the personal purchasing page at the Information Technology Website. The 4 Primary Hardware Concerns for New Computers Computer...
July 24, 2018 - 1:57 pm
What is my CatID? Your CatID is the combination of your username and passphrase (password) used for systems authenticated through the Central Authentication System. The CatID logo is your clue to use this username/passphrase combination to log in. Click here for more information.  What is my username? Your username is the unique 3-8 character account name that identifies you as a member of the UNI community. For students, your username is the portion before the @ sign in your UNI email address. See CatID for more information. Any CatID user has one opportunity to change the system-...
July 24, 2018 - 1:57 pm
To view your class groups via the web interface, log into your UNI email account and click on the apps grid icon at the top of the page followed by the "Groups" icon. If you are unable to locate the "Groups" icon: Browse to https://groups.google.com, click on the apps grid icon and click "Add a shortcut". Please note the following items. Emailing your class group: you do not need to use the Google groups web interface to communicate with your class unless you choose to.  You can simply send email to the class email address.  The formula for a class email address is SUBJECT-1000-01-semester@...
July 24, 2018 - 1:57 pm
Poll Everywhere uses standard web technology to gather live responses. This technology, which works through texting, the web and/or Twitter, offers a cost-effective polling option for use with your classes. UNI has a site wide license that allows for more advanced features than the "free" version of Poll Everywhere. For more information about Poll Everywhere and how you could use it for your classes, please fill out this form. To learn more about Poll Everywhere, see this 2 minute video on how it works. Apply for a Poll Everywhere Account Poll Everywhere is available to all UNI faculty...

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