Support Articles

July 24, 2018 - 1:57 pm
Students Students that graduate from UNI are eligible to use a tool called Google Takeout to easily make a back up of or migrate their account data to a different Gmail account while their current UNI account is still active. You can find instructions on how to use Google Takeout in Google's support documentation. If you run into an error message transferring content, you may need to use a private web browser session. Employees Employees, both current and former, are not allowed to use Google Takeout for migrating or downloading personal data from their UNI Google account. Such individuals...
July 24, 2018 - 1:57 pm
Browse to Google Groups for uni.edu to see a list of the groups you a member of.  If you are logged into your UNI Gmail account, you can click on the "Groups" link at the top. If the URL in the address bar does not end with uni.edu, you are at Google's public group directory which is not maintained by UNI.  Click on http://groups.google.com/a/uni.edu to be sure you are at UNI's Google Groups page. Complete instructions on removing yourself from a Google Group can be found here: http://support.google.com/groups/bin/answer.py?hl=en&answer=46608 Please note that you cannot remove...
July 24, 2018 - 1:57 pm
If you are able to login using a web browser but your mobile device or email client does not accept your password/passphrase, you can try the following. First, log in using the web client: http://www.uni.edu/email. Once you can see your inbox, visit http://www.google.com/accounts/DisplayUnlockCaptcha with the same web browser without logging out. If necessary, enter the letters in the distorted CAPTCHA picture. Click Continue. Restart your mail client and try accessing messages in your email client again. For Google's full article on this topic follow this url: http://support.google...
July 24, 2018 - 1:57 pm
If you know or even suspect your passphrase or account may have been compromised, you should immediately: Notify the IT Service Desk of the security breach. Call 319-273-5555 immediately. The IT Service Desk will then notify the Information Security office and applicable system administrators on your behalf. Change all of your UNI passphrases (see here). Have them reset if necessary. Notify your supervisor as soon as possible. Work with your computer support staff to make sure your accounts are functioning properly. Never send your UNI passphrase via e-mail, instant message, or...
July 24, 2018 - 1:57 pm
  Before you begin, browse to Google Groups for uni.edu to see a list of the groups you a member of.  To do this, log into your UNI Gmail account, you can click on the apps grid icon at the top, then on "Groups". If the URL in the address bar does not specify uni.edu, you are at Google's public group directory which is not maintained by UNI.  Click on http://groups.google.com/a/uni.edu to be sure you are at UNI's Google Groups page. Videos   Remove members from a group   Add members to a group To remove members from a group that you manage: On the "my groups" page, click on the group...
March 12, 2018 - 10:46 am
Text Fields Text fields (single row, not the multi-row Text Areas) should generally always be set to be inline, so the label is next to the Text Box, not above it. It shortens the length of the form and in most cases improves the layout.  Using Proper Fields When creating fields in a form, be sure you're using the proper Field Type for each one. In the case below, a Text Field type was used for an email field. Email fields should always use the Email Type. That allows the developer to also set a reply email field to the person submitting the form.  Date and/or Time are other field...
March 12, 2018 - 10:45 am
The information below are the best practices we try to adhere to when creating web pages. Some of them are to provide a better experience with mobile devices or for users with a screen reader. Others are for general user experience and readability.  Content Layout and Presentation Limit use of divs and inline styles in the body of a page to keep the look and feel consistent. Use the Remove Format tool in the WYSIWYG editor to remove inline styles from a page that has a lot.  Don't use tables for layout, tables should only be used for presenting data that needs to be in a table...
February 28, 2018 - 10:13 am
Cat ID Passphrase Complexity Requirements A passphrase must be at least 15 characters long (maximum is 30) and may contain both uppercase and lowercase letters, numbers, symbols, and spaces. While there are no specific requirements for different types of characters to be used, a combination of characters is recommended, such as "my 3rd car was a T-bird" or “I love my passphrase”.  Other important details include:  Passphrases cannot begin or end with a blank space Passphrases can contain US English characters Passphrases cannot contain more than three (3) repeated characters (...
February 28, 2018 - 9:21 am
Students, Staff and Faculty Individual Account Students, Staff and Faculty may request access to the University Web Hosting service by filling out the following electronic form. https://www.uni.edu/its/forms/web-space-account-request-form Class Requests Sometimes Faculty teach classes in which they require students have a Web Account. If you are a Faculty member that would like to make such a request, please fill out the following electronic form. https://www.uni.edu/its/forms/request-web-accounts-your-class
February 28, 2018 - 8:59 am
Before selling or discarding an old computer, or throwing away a disk or CD, you naturally make sure that you've copied all of the files you need. You've probably also attempted to delete your personal files so that other people aren't able to access them. However, unless you have taken the proper steps to make sure the hard drive, disk, or CD is erased, people may still be able to resurrect those files. Where do deleted files go? When you delete a file, depending on your operating system and your settings, it may be transferred to your trash or recycle bin. This "holding area" essentially...

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