Support Articles

July 24, 2018 - 1:57 pm
Submitted Role Requests   In this example we have logged in as user gp259235; Glen Parks. In the Submitted Role Request section we are looking at role request he submitted, either for himself or any other employee he requested roles for.  In this example Glen has 6 active requests. By left clicking on any column headings you can sort by ascending or descending order.     Glen can check the status of the roles he requested here. The status list is below:   Role Request Status List SRS-SUBMITTED                                 Request submitted in SRS (this will not be seen if...
July 24, 2018 - 1:57 pm
UNI Security Request System This document is intended to introduce you to the Security Request System (SRS) and explain why it was built, how it works, how to get help in using it and the initial steps for going live.  If you have questions on the system, please contact the IT Service Desk (x3-5555 or servicedesk@uni.edu) and they will either answer your question or get you in touch with someone that can. Why do we need a system to manage security requests? The Security Request System (SRS) was identified as a need here at UNI after the implementation of the e-Business system.  Paper forms...
July 24, 2018 - 1:57 pm
The University of Northern Iowa is committed to protecting the data entrusted to its care.  An easy and relatively transparent way to aid in achieving this goal is the encryption of hard drives used on university-owned computers.  Whole Disk Encryption (WDE) works by converting the data stored on the drive in such a way that it is undecipherable without the decryption key, thereby protecting the data from theft if the computer is stolen or operated by an unauthorized person.  When an authorized user starts the computer and logs in, their passphrase permits the computer to decrypt the contents...
July 24, 2018 - 1:57 pm
Private web browsing is a privacy feature in some web browsers to disable browsing history and the web cache. It can be used as an alternative to needing to clear your browser history. Firefox Click the menu button in the top right corner with three lines and then click New Private Window. Chrome At the top right, click the three vertical dots (More) and then New Incognito Window. You can also use a keyboard shortcut to open an Incognito window:     Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.     Mac: Press ⌘ + Shift + n. Safari Choose File > New Private Window Edge...
July 24, 2018 - 1:57 pm
To log into Oracle E-Business, follow the instructions below: Open a web browser in a private browsing mode. If you already have a private browser open, close it and create a new session. Visit ebiz.uni.edu. Note: You will need to type this address into your browser, not browse to it through myUNIverse. Sign in with your CatID username: You'll be greeted by the Secure TextPad. Enter your passphrase in the field below password and choose Enter: If this is the first time you're signing in, follow the instructions on configuring your phone to sign into Duo. Otherwise, you will receive...
July 24, 2018 - 1:57 pm
The default and preferred sharing setting is to show only free/busy calendar information to other UNI Google Calendar users.  You can change your settings to show more details or keep your calendar completely private. To view the current sharing settings for your calendar: Log into http://www.uni.edu/email Browse to your Calendar using the link in the top menu bar Click on the Gear icon at the top right and select Calendar Settings Click on the Calendars tab. Click Share this calendar next to the calendar you would like to share.   Use the "Share this calendar with others"...
July 24, 2018 - 1:57 pm
All new employees should first create a University ID here: http://www.uni.edu/newhire.   New employees will automatically have an email account created for them 7 days before their official start date at UNI.  If a new employee already has an active account from being a UNI student, the hiring department will need to complete an incident through Service Hub to have their email address changed to the firstname.lastname@uni.edu format. Include the new hire's username as well as the new firstname.lastname email address that should be used. If an email account is required in...
July 24, 2018 - 1:57 pm
Despite your best efforts, something bad can happen to your computer.  Hardware or software failures in addition to security threats can make your data disappear.  The best protection against such events is an adequate backup strategy. Manual Backups For many people, occasionally copying important files to a flash drive, CD/DVD, or external hard drive is sufficient for backing up their data.  If you use a flash drive or external hard drive for backups, make sure it is not always connected to your computer, otherwise whatever bad thing happens to your computer might destroy your backup as...
July 24, 2018 - 1:57 pm
When you use the Internet to access web pages, files, images and other downloaded content, your web browser caches information on your computer.  Sometimes clearing this information will resolve issues accessing a web application. Note: Clearing your browsing history may also remove any saved login information on any other websites. Mozilla Firefox Press the SHIFT+CONTROL+DELETE keys on your keyboard at the same time OR From the Tools menu at the top of the browser window, select Clear Recent History.  Note: If you don’t have the top navigation menu, use the Firefox icon in the...
July 24, 2018 - 1:57 pm
The UNI Physical Plant owns mailing lists that are organized by office building.  They were created to aid that office in notifying building occupants when planned service outages (heat, water, power, etc.) were scheduled.  These lists are not restricted to use by only the Physical Plant, but that office should be consulted first by others wishing to use them. These lists include faculty, staff and externals with offices in the specified building. Email holds are not recognized for faculty and staff. Externals will not receive the email if they have an email hold on their record. The list...

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