When you use the Internet to access web pages, files, images and other downloaded content, your web browser caches information on your computer. Sometimes clearing this information will resolve issues accessing a web application. Note: Clearing your browsing history may also remove any saved login information on any other websites.
Mozilla Firefox
- Press the SHIFT+CONTROL+DELETE keys on your keyboard at the same time
OR
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From the Tools menu at the top of the browser window, select Clear Recent History. Note: If you don’t have the top navigation menu, use the Firefox icon in the upper left corner
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Select Everything in the Time range to clear
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Select Browsing & Download History, Form & Search History, Cookies, and Cache in the Details section
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Click the Clear Now button
Edge/Internet Explorer
- Press the SHIFT+CONTROL+DELETE keys on your keyboard at the same time
OR
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From the Tools menu at the top of the browser window, select Delete Browsing History. Note: If you don’t have the top navigation menu, use the Tools drop-down menu in the upper right corner
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Select the first four items
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Click the Delete button
Chrome
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Press the SHIFT+CONTROL+DELETE keys on your keyboard at the same time
OR
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Click the settings icon select Tools, Clear Browsing Data
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Change Clear the following items from to "the beginning of time"
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Select the first four items
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Click the Clear browsing data button
Safari
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For MacOS - From the Safari menu, select History > Clear History and choose All Time for the time range.
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For iOS - Go to Settings > Safari, and tap Clear History and Website Data.
