Position Description:
The IT Service Desk's Customer Service Representatives (CSRs) enjoy helping students, staff, faculty, and guests navigate technology at UNI.
Common tasks:
- Help with all forms of customer contact (phone, email, Service Hub, and in-person)
- Troubleshoot general technology issues and questions such as account access, email, Google Apps, wifi, and Blackboard
- Review documentation and training and provide suggestions for improvement
- Create and monitor incidents, escalating or routing to other staff as needed
- Follow instructions from CSRs- Level 2 and 3, GAs, and full-time staff
Reports to: Service Desk full-time staff
Qualifications:
- Strong interpersonal and communication skills (verbal and written)
- Desire to help others
- Aptitude and interest in technology plus willingness to learn
- Attention to detail
- Ability to handle multiple requests at the same time
Starting Pay: $10.25/hour
Additional pay increases each semester and opportunity to advance.
