Support Articles

July 24, 2018 - 1:57 pm
SRS (Security Request System) Frequently Asked Questions   What is the SRS system and why do I need to use it? There are many reasons for the SRS system.  A good explanation of the system and what is does can be found at:  https://www.uni.edu/its/kb/9041   How long do I have to complete the workflow items? We understand those back offices with large numbers may take weeks to get through them all.  All we ask at this point is that you spend some time each week focused on getting these done.  Our goal is to have them all completed by mid October.  As we approach that time, we will begin...
July 24, 2018 - 1:57 pm
The University of Northern Iowa is committed to protecting the data entrusted to its care.  An easy and relatively transparent way to aid in achieving this goal is the encryption of hard drives used on university-owned computers.  Whole Disk Encryption (WDE) works by converting the data stored on the drive in such a way that it is undecipherable without the decryption key, thereby protecting the data from theft if the computer is stolen or operated by an unauthorized person.  When an authorized user starts the computer and logs in, their passphrase permits the computer to decrypt the contents...
July 24, 2018 - 1:57 pm
IT provides a variety of services to the UNI campus. The information below outlines the services provided and any charges associated with those services. For current rates, please reference this page.   Departmental & User Storage Allocation Free Allocation Per Dept/Div/Unit Per User = 25 GB (may request up to 50 GB)   IT Educational Technology & Media Services Audio/Video support services $42/hour Internal customers, $50/hour External customers - other expenses may apply All events and projects can be quoted via request via service incident Media Services...
July 24, 2018 - 1:57 pm
The UNI Voicemail System keeps voicemail messages of different types for different periods of time. As of Wednesday, August 2nd, 2017, the voicemail message retention periods will look like this: Unread messages (i.e. you have not yet listened to this message) - 120 days Read messages (i.e. messages you have listened to and decided to keep) - 60 days Sent messages (i.e. messages you received and forwarded to another voicemail box) - 60 days Deleted messages (i.e. messages you have or have not listened to and deleted) - 30 days  
July 24, 2018 - 1:57 pm
Information Technology has deployed the eduroam network to select outdoor locations on campus. Work will continue to install access points in places where students, faculty, and staff congregate outdoors. The following map shows the current coverage area in purple. The areas in yellow will be coming soon.  
July 24, 2018 - 1:57 pm
The Oracle e-Business Suite will be upgraded on Tuesday, October 2nd, and will receive a new login experience. This new experience requires a one-time setup to function properly. Follow the instructions below to configure your Secure TextPad and phrase. When you navigate to ebiz.uni.edu on September 14th, you will be greeted by the new login experience. You'll notice it is slightly different. The first screen asks only for your CatID user name. Enter it and click Continue.   You'll be greeted by the Secure TextPad. This device has a space to enter your password. Enter your password and...
July 24, 2018 - 1:57 pm
Private web browsing is a privacy feature in some web browsers to disable browsing history and the web cache. It can be used as an alternative to needing to clear your browser history. Firefox Click the menu button in the top right corner with three lines and then click New Private Window. Chrome At the top right, click the three vertical dots (More) and then New Incognito Window. You can also use a keyboard shortcut to open an Incognito window:     Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.     Mac: Press ⌘ + Shift + n. Safari Choose File > New Private Window Edge...
July 24, 2018 - 1:57 pm
The steps below will guide you through configuring the Gmail application to check your UNI email. iOS devices can install it from the App Store. Step 1: Open Gmail application. If you’re already logged in, navigate to the menu tab. If you are not logged in, proceed to step 4. Step 2: Select the drop down arrow to enter account selection. Step 3: Under account selection click on the “Add account” option. Step 4: When prompted to set up email, select Google   Step 5: Verify credentials if necessary Step 6: When adding account, use your UNI email address Step 7: Agree to the...
July 24, 2018 - 1:57 pm
UNI Alumni are eligible to have a Google Alumni email account after graduation. To sign up, follow the steps below: You will receive an email with signup instructions, directing you to sign up through emailrequest.uni.edu Use your CatID to sign in. After signing in, your eligibility will be shown. Eligible Alumni If you're eligible for a new account, you can sign up and log in: Click on the Request an Alumni account link: Select a new email address in the @alumni.uni.edu domain: Type in a password for your account (at least 15 characters long). Tip: Write this down to help...
July 24, 2018 - 1:57 pm
Students Students that graduate from UNI are eligible to use a tool called Google Takeout to easily make a back up of or migrate their account data to a different Gmail account while their current UNI account is still active. You can find instructions on how to use Google Takeout in Google's support documentation. If you run into an error message transferring content, you may need to use a private web browser session. Employees Employees, both current and former, are not allowed to use Google Takeout for migrating or downloading personal data from their UNI Google account. Such individuals...

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