Support Articles

July 24, 2018 - 1:57 pm
The new UNI Voicemail system sends you email notifications when a new voicemail has been left on your extension. You can login to the web portal and listen to messages at your convenience. The following document walks you through doing this. Option 1: Access Messages from a New Message Notification With the UNI Voicemail system, you will receive an email alert to your UNI Gmail account letting you know you have a new message waiting for you. It is important to note that your handset's new voicemail notification light should also turn on at this point. The image below shows what such an...
July 24, 2018 - 1:57 pm
The UNI Voicemail Telephone User Interface  (TUI) is very similar to the old voicemail system, Audix. Many of the key presses are the same. This guide will layout the essentials for dialing your voicemail, navigating the menus, and generally working within the new voicemail system. Accessing the Voicemail System There are typically several scenarios that one might be in while trying to check their voice messages. The following three scenarios are described below: On-campus from your own phone, on-campus from a different phone, or off-campus access. Access From Your Own Phone On-Campus To...
July 24, 2018 - 1:57 pm
There are various kinds of voicemail greeting options in the new UNI Voicemail system. When you initialize your voicemail box for the first time, the system has you set up two of these greetings by default, your Name Greeting and your External Personal Greeting. You can access your greetings via phone or via the UNI voicemail web portal. To access them via the web portal, navigate to https://voicemail.uni.edu in your web browser and sign in. Once logged in, click on Greetings. Once in this area, you can see all your various greeting options including which greetings that are already...
July 24, 2018 - 1:57 pm
 UNI Voicemail System UNI Voicemail Resources UNI Voicemail Frequently Asked Questions Initializing your UNI Voicemail Box Re-recording a Personal Greeting Re-recording a Name Greeting Description of UNI Voicemail Greeting Options UNI Voicemail Menu System Recording and Activating a Vacation Greeting Deactivating a Vacation Greeting Recording a Voicemail Greeting UNI Voicemail greeting explanation Listen to Voice Messages Through the UNI Voicemail Web Portal Forwarding a Message in UNI Voicemail Preventing Callers from Leaving Messages on UNI Voicemail Change User Location in...
July 24, 2018 - 1:57 pm
How to record your greetings   To set up your greeting from off campus you dial (319) 273-7600.  You will enter your mailbox number and password when prompted. From on campus dial 3-7600. If at your extension, enter your password when prompted.  At another extension when prompted to enter your password press the "*" and enter your mailbox number followed by your password. Select option 3 to record greetings. The following options will come up: Record customized greetings press “0” Record Personal greeting press “1” Record Busy greeting press “2” Change current location press “3”...
July 24, 2018 - 1:57 pm
There are options when listening to your UNI voicemail. These options are as follows: Press ‘1’ to pause the message. Press ‘5’ to rewind the message. Press ‘6’ to fast forward the message. Press ‘0’ to start over on the message.
July 24, 2018 - 1:57 pm
How to find your Mailbox Number in UNI Voicemail This will be your extension number 3xxxx. If you have your number masked you have a different mailbox number.  To find this number: First you must be on a computer that has web access. Go to the following URL https://voicemail.uni.edu the following should come up. Left click on the Web Access panel and you will be prompted to login with your google account information When you enter your information it should be in the format first.last@uni.edu then your CatID passphrase (If prompted).  When you click next it should route you to the...
July 24, 2018 - 1:57 pm
UNI Voicemail Menu System Overview     Some features are not offered at this time
July 24, 2018 - 1:57 pm
UNI Security Request System This document is intended to introduce you to the Security Request System (SRS) and explain why it was built, how it works, how to get help in using it and the initial steps for going live.  If you have questions on the system, please contact the IT Service Desk (x3-5555 or servicedesk@uni.edu) and they will either answer your question or get you in touch with someone that can. Why do we need a system to manage security requests? The Security Request System (SRS) was identified as a need here at UNI after the implementation of the e-Business system.  Paper forms...
July 24, 2018 - 1:57 pm
This document will walk you through installing Read&Write Gold 11.5 on your personal computer. To begin, visit the ITS software download page to download the installer onto your local computer (beware, the installer is a very big file, approximately 1.3GB in size, so it might take a while). Once you have the installer saved locally on your computer, double click on it to begin the installation procedure. Once you have double clicked the installer, you will be presented with the licensing information. You are licensed to run this software on your personal computer as long as you remain a...

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