Support Articles

July 24, 2018 - 2:38 pm
Drupal is the official open source content management system chosen for university-wide use. Some of the advantages of Drupal are: User friendly interface:  While the developer side of Drupal requires a fair amount of web and programming skill to build the initial site, the interface for updating sites once they are created is user friendly and easy to learn. Plenty of functionality is available to you at little cost. There are hundreds of free modules available that plug into Drupal adding complex programming features with very little effort, meaning that the cost of adding certain...
July 24, 2018 - 1:57 pm
Submitted Role Requests   In this example we have logged in as user gp259235; Glen Parks. In the Submitted Role Request section we are looking at role request he submitted, either for himself or any other employee he requested roles for.  In this example Glen has 6 active requests. By left clicking on any column headings you can sort by ascending or descending order.     Glen can check the status of the roles he requested here. The status list is below:   Role Request Status List SRS-SUBMITTED                                 Request submitted in SRS (this will not be seen if...
July 24, 2018 - 1:57 pm
Security Request System Help Page System Overview View detailed information about the SRS system Frequently Asked Questions View a list of FAQs on the SRS system and become more efficient using the system. My Roles View all past and present roles, as well as role requests submitted for you. Submitted Role Requests View all role requests that you have submitted for yourself or others. Request Role Fill out a form to request a role. Search Roles Search roles to view or request. Manage Security Templates Create and modify your personal security templates for use in authorizing...
July 24, 2018 - 1:57 pm
Request Role You can request a role for yourself or any other user. By default you are requesting a role for yourself unless you change it by selecting the change user button. Note: you can never request the same role twice for the same user. If there is an active request for that role, the role cannot requested again.   To change users left click the “change user” button and the following screen will come up.     You can select a user based on their username/UNI ID number or by first name/last name. After searching for the user make sure to left click the radio button for that user...
July 24, 2018 - 1:57 pm
Search Roles Search Roles is a function that allows you to get information on different roles.   In the system pulldown box select a system and left click the "search role" button.     You left click the radio button to the left of the role under the select column and can then select to view the role or request the role by left clicking the corresponding button.     When you click the "View Role" button the following information on the role will appear.     To return to the Search Role page just left click the "back to role search" button.        If you have...
July 24, 2018 - 1:57 pm
Phones are assigned to people or to office names. For example a phone could show “MAU Plaza” or it could show a user’s name.  If the phone is assigned to you, it will have your UNI email address associated with it. There are various kinds of voicemail greeting options in the new UNI Voicemail system. When you initialize your voicemail box for the first time, the system has you set up two of your default greetings, which consists of your (external) personalized greeting and your name greeting. You can access your greetings via phone or via the UNI voicemail web portal. If you have entered...
July 24, 2018 - 1:57 pm
How to re-record your personalized greeting after initialization To re-record your (external) personalized greeting from off campus you dial (319) 273-7600.  You will enter your mailbox number and password when prompted. From on campus dial 3-7600. If at your extension, enter your password when prompted.  At another extension when prompted to enter your password press the "*" and enter your mailbox number followed by your password. Select option 3 to record greetings. Select option 1 for "Record Personal greeting" Press 2 to record, 1 to accept, and save. You may now disconnect from the...
July 24, 2018 - 1:57 pm
UNI Voicemail Menu System Overview     Some features are not offered at this time
July 24, 2018 - 1:57 pm
UNI Security Request System This document is intended to introduce you to the Security Request System (SRS) and explain why it was built, how it works, how to get help in using it and the initial steps for going live.  If you have questions on the system, please contact the IT Service Desk (x3-5555 or servicedesk@uni.edu) and they will either answer your question or get you in touch with someone that can. Why do we need a system to manage security requests? The Security Request System (SRS) was identified as a need here at UNI after the implementation of the e-Business system.  Paper forms...
July 24, 2018 - 1:57 pm
This document will walk you through installing Read&Write Gold 11.5 on your personal computer. To begin, visit the ITS software download page to download the installer onto your local computer (beware, the installer is a very big file, approximately 1.3GB in size, so it might take a while). Once you have the installer saved locally on your computer, double click on it to begin the installation procedure. Once you have double clicked the installer, you will be presented with the licensing information. You are licensed to run this software on your personal computer as long as you remain a...

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  • ITTC 36
  • (319) 273-5555
  • Service Hub