Support Articles

July 24, 2018 - 1:57 pm
Request Role You can request a role for yourself or any other user. By default you are requesting a role for yourself unless you change it by selecting the change user button. Note: you can never request the same role twice for the same user. If there is an active request for that role, the role cannot requested again.   To change users left click the “change user” button and the following screen will come up.     You can select a user based on their username/UNI ID number or by first name/last name. After searching for the user make sure to left click the radio button for that user...
July 24, 2018 - 1:57 pm
Search Roles Search Roles is a function that allows you to get information on different roles.   In the system pulldown box select a system and left click the "search role" button.     You left click the radio button to the left of the role under the select column and can then select to view the role or request the role by left clicking the corresponding button.     When you click the "View Role" button the following information on the role will appear.     To return to the Search Role page just left click the "back to role search" button.        If you have...
July 24, 2018 - 1:57 pm
Phones are assigned to people or to office names. For example a phone could show “MAU Plaza” or it could show a user’s name.  If the phone is assigned to you, it will have your UNI email address associated with it. There are various kinds of voicemail greeting options in the new UNI Voicemail system. When you initialize your voicemail box for the first time, the system has you set up two of your default greetings, which consists of your (external) personalized greeting and your name greeting. You can access your greetings via phone or via the UNI voicemail web portal. If you have entered...
July 24, 2018 - 1:57 pm
How to re-record your personalized greeting after initialization To re-record your (external) personalized greeting from off campus you dial (319) 273-7600.  You will enter your mailbox number and password when prompted. From on campus dial 3-7600. If at your extension, enter your password when prompted.  At another extension when prompted to enter your password press the "*" and enter your mailbox number followed by your password. Select option 3 to record greetings. Select option 1 for "Record Personal greeting" Press 2 to record, 1 to accept, and save. You may now disconnect from the...
July 24, 2018 - 1:57 pm
How to prevent callers from leaving a message in UNI voicemail.   First you must be on a computer that has web access. Go to the following URL https://voicemail.uni.edu the following should come up. Left click on the Web Access panel and you will be prompted to login with your google account information When you enter your information it should be in the format first.last@uni.edu then your CatID passphrase (If prompted).  When you click next it should route you to the central authentication server (CAS). You need to put in your CatID information and click login. When the Web Access...
July 24, 2018 - 1:57 pm
How to reset your UNI voicemail password.   First you must be on a computer that has web access. Go to the following URL https://voicemail.uni.edu the following should come up. Click on the Password Reset panel. The following screen will appear. Fill in the information. Your university email. Check the ‘Reset Voicemail Password’ button and type the characters that show. Left click the ‘Send a Request’ button. Login in to your email account and you will have an email as shown. Open the email. Click the link and it will allow you to change your password.    
July 24, 2018 - 1:57 pm
How to change your UNI voicemail header playback function.   First you must be on a computer that has web access. Go to https://voicemail.uni.edu and log in, you will see the following options: Clicking the "Web Access" option will either log you in automatically or take you your Google account sign in page. Enter your UNI email address and proceed through the UNI authentication until you are directed back to your voicemail dashboard. Under the Settings left click on ‘Calls’ panel. Scroll all the way down to Telephony Options. Remove the check in the ‘Say Envelope Information’...
July 24, 2018 - 1:57 pm
Eduroam is an International federation of education and research WiFi networks. It provides a secure wireless network for CatID users at thousands of locations. Map of US institutions. To use Eduroam, select the eduroam wireless network. Login with username @uni.edu and your CatID password. Note: the username is not an e-mail address. 
July 24, 2018 - 1:57 pm
The CatID Account Recovery Tool allows you to register alternate contact information, either a non-UNI email address or a cell phone number, in order to allow you to reset your CatID passphrase sometime in the future should you forget it. Follow the instructions below to set up your recovery capabilities. Step 1: Log into MyUNIverse. Once logged in, look in the upper-right-hand corner for the pagelet titled My Account. There you'll see a link titled CatID Account Recovery Setup. Click that. Step 2: If you've not yet registered to use the new Account Recovery Tool, then you'll be presented...
July 24, 2018 - 1:57 pm
Setting up your voicemail for the first time On-Campus Instructions Note for step 2: if your extension is masked for outgoing calls, then you're mailbox number is different than your extension number. You'll need to follow these instructions to find your actual mailbox number. From your personal desk phone, press the message button or dial 3-7600. You will be prompted for your default password (this was provided in an email to all UNI faculty and staff). If dialing from on-campus but not at your personal phone, press the message button or dial 3-7600 from any phone. When it prompts for...

Pages

  • ITTC 36
  • (319) 273-5555
  • Service Hub