Support Articles

July 24, 2018 - 1:57 pm
Search Roles Search Roles is a function that allows you to get information on different roles.   In the system pulldown box select a system and left click the "search role" button.     You left click the radio button to the left of the role under the select column and can then select to view the role or request the role by left clicking the corresponding button.     When you click the "View Role" button the following information on the role will appear.     To return to the Search Role page just left click the "back to role search" button.        If you have...
July 24, 2018 - 1:57 pm
There are options when listening to your UNI voicemail. These options are as follows: Press ‘1’ to pause the message. Press ‘5’ to rewind the message. Press ‘6’ to fast forward the message. Press ‘0’ to start over on the message.
July 24, 2018 - 1:57 pm
How to record your greetings   To set up your greeting from off campus you dial (319) 273-7600.  You will enter your mailbox number and password when prompted. From on campus dial 3-7600. If at your extension, enter your password when prompted.  At another extension when prompted to enter your password press the "*" and enter your mailbox number followed by your password. Select option 3 to record greetings. The following options will come up: Record customized greetings press “0” Record Personal greeting press “1” Record Busy greeting press “2” Change current location press “3”...
July 24, 2018 - 1:57 pm
  Some groups are configured such that anyone who wants to join can do so without needing an invitation from a manager. To join a group that allows self subscription: Send an email to myunigroupname+subscribe@uni.edu. (Substitue myunigroupname with the address of the group you'd like to join.) Within a minute or two, you will receive an email that includes steps to confirm your membership. To leave a group: You can remove yourself from a group using any of these steps: Option 1: Reply to an email from the group with REMOVE ME as the subject of your message. Option 2: Send an email to ...
July 24, 2018 - 1:57 pm
  1) To download the latest copy of Read&Write Gold, visit the ITS Personal Purchases software page found here. Follow the links to download the latest version to your computer. 2) Locate the RWG6.dmg file on your local computer and double click on it. You'll get a new Finder window with two items. 3) Copy the Read&Write Gold application file to the Applications folder on your Mac. 4) Copy the RWG folder to the Public folder inside your home folder. 5) Once you have both files copied to their correct locations, launch the Read&Write Gold application from within your Mac's...
July 24, 2018 - 1:57 pm
Connecting to the VPN allows access to on-campus network resources that are otherwise not available from off-campus. VPN access is provided upon request to faculty and staff. Unless specified otherwise in special circumstances, the VPN will be a split-tunnel, where traffic destined to UNI travels over the VPN but traffic to other destinations (including Google for Gmail, Google Drive, etc.) will travel over your normal internet connection. A full-tunnel VPN that routes all internet traffic back through UNI can be provided for appropriate business cases, such as some international travel....
July 24, 2018 - 1:57 pm
When traveling in China, you may find that access to Google's GMail service is blocked at the country's "Great Firewall."  This can often be circumvented by use of a third-party VPN service that you've purchased prior to your trip. However, please keep in mind that electronic eavesdropping is considered to be widely prevalent in China, and the computers of foreign travelers are often compromised in an attempt to gain access to research and corporate data.  In short, if you can live without your e-mail for the duration of your stay, that's the safest thing to do.  If you can't, consider taking...
July 24, 2018 - 1:57 pm
Your Mac OS X-based laptop will try to connect to available WiFi networks in the order they are listed in the networking preferences. This can sometimes be an issue while on campus if you have connected to the attwifi network in the past and your Mac is prioritizing it above the WiFi-UNI network. The following instructions will walk you through checking your WiFi network priority list and ensuring that WiFi-UNI is at the top for the quickest and surest connection while on campus. 1. After booting and logging into your Mac, look at the menu bar in the top right-hand corner for the wireless...
July 24, 2018 - 1:57 pm
Eduroam is an International federation of education and research WiFi networks. It provides a secure wireless network for CatID users at thousands of locations. Map of US institutions. To use Eduroam, select the eduroam wireless network. Login with username @uni.edu and your CatID password. Note: the username is not an e-mail address. 
July 24, 2018 - 1:57 pm
The CatID Account Recovery Tool allows you to register alternate contact information, either a non-UNI email address or a cell phone number, in order to allow you to reset your CatID passphrase sometime in the future should you forget it. Follow the instructions below to set up your recovery capabilities. Step 1: Log into MyUNIverse. Once logged in, look in the upper-right-hand corner for the pagelet titled My Account. There you'll see a link titled CatID Account Recovery Setup. Click that. Step 2: If you've not yet registered to use the new Account Recovery Tool, then you'll be presented...

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