Support Articles

July 24, 2018 - 1:57 pm
How to prevent callers from leaving a message in UNI voicemail.   First you must be on a computer that has web access. Go to the following URL  “voicemail.uni.edu” the following should come up. Left click on the Web Access panel and you will be prompted to login with your google account information When you enter your information it should be in the format first.last@uni.edu then your CatID passphrase (If prompted).  When you click next it should route you to the central authentication server (CAS). You need to put in your CatID information and click login. When the Web Access...
July 24, 2018 - 1:57 pm
How to reset your UNI voicemail password.   First you must be on a computer that has web access. Go to the following URL  “voicemail.uni.edu” the following should come up. Left click on the Password Reset panel. The following screen will appear. Fill in the information. Your university email. Check the ‘Reset Voicemail Password’ button and type the characters that show. Left click the ‘Send a Request’ button. Login in to your email account and you will have an email as shown. Open the email. Click the link and it will allow you to change your password.    
July 24, 2018 - 1:57 pm
How to change your UNI voicemail header playback function.   First you must be on a computer that has web access. Go to the following URL  “voicemail.uni.edu” the following should come up. Left click on the ‘Web Access’ panel. Under the Settings left click on ‘Calls’ panel. Scroll all the way down to Telephony Options. Remove the check in the ‘Say Envelope Information’ selection. Scroll back to the top. At the top Left, left click save. The following message will appear. Left click ok and at the top right click the X and you can now close the browser.  
July 24, 2018 - 1:57 pm
How to find your Mailbox Number in UNI Voicemail This will be your extension number 3xxxx. If you have your number masked you have a different mailbox number.  To find this number: First you must be on a computer that has web access. Go to the following URL  “voicemail.uni.edu” the following should come up. Left click on the Web Access panel and you will be prompted to login with your google account information When you enter your information it should be in the format first.last@uni.edu then your CatID passphrase (If prompted).  When you click next it should route you to the central...
July 24, 2018 - 1:57 pm
Changing your voicemail system from the default greeting Problem: After the phone has been initialized the default greeting plays when people call. The following message is heard:“You have reached the University of Northern Iowa. Please leave a message at the tone or press 0 for operator assistance. Our voicemail system has recently changed and this mailbox is not yet been personalized. Your message will be received as soon as this mailbox is personalized.” Solution: You will need to set up your in office greeting. To record an In Office greeting from off campus you dial (319) 273-7600. ...
July 24, 2018 - 1:57 pm
How to forward a message in UNI voicemail   After you listen to your message To review press 0 To reply press 1 For message options press * To skip to the next message press # We pressed 1 to reply Call back this person press 0 To forward press 2 To send a message press 4 We pressed 2 to forward To add comments press 1 To forward without comments press 2 We pressed 2 for no comments Please enter the destination mailbox number or to dial by name press * We entered 35555 Any UNI Voicemail mailbox number would work, we choose 35555 for demo purposes only:Is that correct for yes press 1...
July 24, 2018 - 1:57 pm
  My Roles     The User Roles area contains all your current roles. The highlighted roles are the one generated automatically. By left clicking on any of the column headings you can also sort by ascending or descending order.   In this case the three E-Business roles are automatically generated. The two Web Custom roles were requested and added.     The search option under the User Roles can be used as a filter.     If you select the Web Custom selection in the system pulldown tab and hit search, the following will come up. This can be used to filter out what you don’t wish...
July 24, 2018 - 1:57 pm
Submitted Role Requests   In this example we have logged in as user gp259235; Glen Parks. In the Submitted Role Request section we are looking at role request he submitted, either for himself or any other employee he requested roles for.  In this example Glen has 6 active requests. By left clicking on any column headings you can sort by ascending or descending order.     Glen can check the status of the roles he requested here. The status list is below:   Role Request Status List SRS-SUBMITTED                                 Request submitted in SRS (this will not be seen if...
July 24, 2018 - 1:57 pm
Security Request System Help Page System Overview View detailed information about the SRS system Frequently Asked Questions View a list of FAQs on the SRS system and become more efficient using the system. My Roles View all past and present roles, as well as role requests submitted for you. Submitted Role Requests View all role requests that you have submitted for yourself or others. Request Role Fill out a form to request a role. Search Roles Search roles to view or request. Manage Security Templates Create and modify your personal security templates for use in authorizing...
July 24, 2018 - 1:57 pm
Request Role You can request a role for yourself or any other user. By default you are requesting a role for yourself unless you change it by selecting the change user button. Note: you can never request the same role twice for the same user. If there is an active request for that role, the role cannot requested again.   To change users left click the “change user” button and the following screen will come up.     You can select a user based on their username/UNI ID number or by first name/last name. After searching for the user make sure to left click the radio button for that user...

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