Support Articles

April 17, 2019 - 2:42 pm
Some UNI services require Duo, a multi-factor authentication system that protects your account. To enroll, follow these instructions on the Duo website: After you are enrolled, you will be prompted to use your new authentication device (for example, your cell phone), to access the UNI service that requires it.
March 20, 2019 - 9:12 am
If you want Google Mail to display your name or a departmental name differently, follow the steps below: Log into the account with a web browser Select the Google "gear" (in upper-right area) Select Settings Select Accounts Select edit Info Select the second radio button under Name Enter what the name you want displayed in the text box Choose Save changes
March 7, 2019 - 1:10 pm
Resolve issues with saving files on a Mac Issue 1: Citrix Requires permission to save files on a Mac laptop or desktop. To set this permission: Log in to Citrix Workspace In the upper right hand corner there is a downward pointing triangle next to your name or "menu" if not logged in, click on that to open the Citrix Settings menu Choose Preferences ​ Once the Citrix Settings menu opens choose "File Access" Select "Read and Write" ​ Close that box and return to the main Citrix Workspace screen and you are finished. ** Note, this can also be triggered by navigating to the...
March 7, 2019 - 9:59 am
Occasionally a reset of the Citrix Workspace is needed to fix issues with applications or desktops not appearing in Citrix Workspace. Procedure to reset: Right click on the Workspace icon located in the lower right corner of your screen near the clock Select Advanced Preferences  Click on Reset Citrix Workspace and respond yes when prompted to confirm your choice After resetting you will need to add an account again, Enter for the account    
February 20, 2019 - 2:26 pm
Important Citrix VDI Environment Information (Please Read before accessing the environment) Savings Files When saving files, DO NOT click Desktop or My Documents as that will default to the server's My Documents or Desktop. Instead save your files to a USB drive, a location on your personal computer (not a lab computer), or Google Drive. Please see green boxes below for appropriate locations to save your data. Files saved on the server may or may not be saved all semester. IT is investigating options to alleviate this constraint   First Use of an Application or Desktop During the...
February 20, 2019 - 2:01 pm
Accessing Citrix VDI from on or off campus Method 1 (Citrix Workspace App - recommended) Method 2 (via https) Open a browser (Chrome, Firefox, or Edge) and navigate to (please note *https*) Login with your CatID You may be prompted with the following page, please click "Detect Receiver" If you are accessing this page from off-campus and your account is Duo (Multifactor Authentication) protected, you will be prompted to authenticate with Duo Once logged in you presented with the Citrix Storefront. If you would like to utilize a single application,...
February 19, 2019 - 11:51 am
Installing Citrix Workspace and Connecting to the VDI environment   Below are steps that will guide you through connecting to VDI in order to access applications and desktops. The Citrix Workspace (formerly known as Receiver) application must be installed in order to access applications or desktops.  Workspace is free and may be obtained directly from Citrix. Windows Installer: Mac Installer: For other platforms please...
January 14, 2019 - 2:25 pm
How To Find a MAC Address of Common Devices Below are instructions on finding the MAC address of common devices that might connect to UNI's Smart Devices Network. Amazon Amazon Echo Download the Amazon Alexa app to your phone or computer from the app store. Sign in with your Amazon account. On your phone connect to the wireless network transmitted by your Echo device. The wireless MAC address for your Echo can be found at the bottom of the Echo Setup screen in the Alexa app. Fire Stick From the Amazon app, visit the Home screen. Choose Settings. Choose My Fire TV or Device. Choose...
January 14, 2019 - 9:40 am
UNI Smart Devices Network UNI Smart Devices is a new WiFi network at UNI. This network will enable devices like smart TVs, gaming stations and other special purpose systems. It’s intended on for devices that can’t connect the eduroam network with a username and password.  Laptops and other devices that support 802.1x authentication should use eduroam, because it is secure and has fewer controls. Devices like laptops and tablets will not work on UNI smart Devices. Some devices are intended for home use and don’t work well, or not all features work with UNI’s Smart Devices network. Devices...
December 13, 2018 - 12:56 pm
The Links pagelet in Portal Workspaces, which displays reports, is temporarily unavailable due to a required upgrade to portal technology components.  This will be addressed as quickly as possible.  In the meantime to view reports in your workspace please do the following: After logging in to MyUNIverse navigate to the My Workspaces pagelet, then click the workspace you would like to view. Once you are in your workspace click Links in the Menu section on the left side of the page:   On the Links page, click into the folders/reports to view:          


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