Support Articles

July 10, 2019 - 2:31 pm
Fill out a request to reserve a Studio IT classroom in Service Hub: Reservation request
June 28, 2019 - 3:20 pm
Service Hub is UNI's portal to request help or services from IT, updated on Monday, July 8, 2019. To log in, visit: https://servicehub.uni.edu Searching for help Start by searching for your topic, for example, email: If a request or article shows up that is helpful, you can view it or fill out the request. Filling out a request for help If you need additional help, fill out the Get IT help request: After filling out the information, click on the Create button. You will see your request with your information: The status of your request is displayed beside the comments or next...
May 14, 2019 - 9:30 am
To use the Zoom integration with your Google Calendar account, first click on Create from your Google Calendar. This will open up a window to create a new calendar entry. Click on More Options. Enter all of the information for your event. Click Add Conferencing and select Zoom Meeting. The system will tell you that a login is required. Click Log in. The system will open up a new browser window, prompting you to log in. DO NOT enter your UNI credentials here, but click sign in with Google at the bottom of the screen. Click on your “uni.edu” account to log in. Zoom will...
May 9, 2019 - 1:34 pm
Citrix VDI Using Multiple Monitors   In order to utilize multiple monitors with a Citrix VDI desktop, follow these steps: Open your VDI Desktop Position the VDI Desktop so 1/2 of the screen is on each of the 2 available monitors Click the down arrow at the top of your desktop screen ​ Then choose full screen ​ Your Virtual Desktop will refresh and will be expanded to both screens To get out of the 2 screen mode, repeat the process but instead of "Full-screen", choose "Window"    
April 17, 2019 - 2:42 pm
Some UNI services require Duo, a multi-factor authentication system that protects your account. To enroll, follow these instructions on the Duo website: https://guide.duo.com/enrollment After you are enrolled and provisioned, you will be prompted to use your new authentication device (for example, your cell phone) to access the UNI service that requires it.
March 20, 2019 - 9:12 am
If you want Google Mail to display your name or a departmental name differently, follow the steps below: Log into the account with a web browser Select the Google "gear" (in upper-right area) Select Settings Select Accounts Select edit Info Select the second radio button under Name Enter what the name you want displayed in the text box Choose Save changes
March 7, 2019 - 1:10 pm
Resolve issues with saving files on a Mac Issue 1: Citrix Requires permission to save files on a Mac laptop or desktop. To set this permission: Log in to Citrix Workspace In the upper right hand corner there is a downward pointing triangle next to your name or "menu" if not logged in, click on that to open the Citrix Settings menu Choose Preferences ​ Once the Citrix Settings menu opens choose "File Access" Select "Read and Write" ​ Close that box and return to the main Citrix Workspace screen and you are finished. ** Note, this can also be triggered by navigating to the...
March 7, 2019 - 9:59 am
Occasionally a reset of the Citrix Workspace is needed to fix issues with applications or desktops not appearing in Citrix Workspace. Procedure to reset: Right click on the Workspace icon located in the lower right corner of your screen near the clock Select Advanced Preferences  Click on Reset Citrix Workspace and respond yes when prompted to confirm your choice After resetting you will need to add an account again, Enter vdi.uni.edu for the account    
February 20, 2019 - 2:26 pm
Important Citrix VDI Environment Information (Please Read before accessing the environment) Savings Files When saving files, DO NOT click Desktop or My Documents as that will default to the server's My Documents or Desktop. Instead save your files to a USB drive, a location on your personal computer (not a lab computer), or Google Drive. Please see green boxes below for appropriate locations to save your data. Files saved on the server may or may not be saved all semester. IT is investigating options to alleviate this constraint   First Use of an Application or Desktop During the...
February 20, 2019 - 2:01 pm
Accessing Citrix VDI from on or off campus Method 1 (Citrix Workspace App - recommended) Method 2 (via https) Open a browser (Chrome, Firefox, or Edge) and navigate to https://vdi.uni.edu (please note *https*) Login with your CatID You may be prompted with the following page, please click "Detect Receiver" If you are accessing this page from off-campus and your account is Duo (Multifactor Authentication) protected, you will be prompted to authenticate with Duo Once logged in you presented with the Citrix Storefront. If you would like to utilize a single application,...

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