Support Articles
May 14, 2019 - 9:30 am
To use the Zoom integration with your Google Calendar account, first click on Create from your Google Calendar.
This will open up a window to create a new calendar entry. Click on More Options.
Enter all of the information for your event. Click Add Conferencing and select Zoom Meeting.
The system will tell you that a login is required. Click Log in.
The system will open up a new browser window, prompting you to log in. DO NOT enter your UNI credentials here, but click sign in with Google at the bottom of the screen.
Click on your “uni.edu” account to log in.
Zoom will...
May 9, 2019 - 1:34 pm
Citrix VDI using dual monitors on the web browser
In order to utilize multiple monitors with a Citrix VDI desktop while using a web browser, follow these steps:
Open your VDI Desktop
In the middle top of the screen locate a half circle with three vertical lines, hover over this
Click on the Citrix icon that will appear
Click on the icon with two monitors
This will pop out a second screen, drag this over to your second monitor
The main monitor can be set to full screen, but the additional monitor can just be a large browser window
Citrix VDI using dual monitors on the local...
April 17, 2019 - 2:42 pm
Some UNI services require Duo, a multi-factor authentication system that protects your account. To enroll, follow these instructions on the Duo website:
https://guide.duo.com/enrollment
After you are enrolled and provisioned, you will be prompted to use your new authentication device (for example, your cell phone) to access the UNI service that requires it.
March 20, 2019 - 9:12 am
If you want Google Mail to display your name or a departmental name differently, follow the steps below:
Log into the account with a web browser
Select the Google "gear" (in upper-right area)
Select Settings
Select Accounts
Select edit Info
Select the second radio button under Name
Enter what the name you want displayed in the text box
Choose Save changes
March 7, 2019 - 1:10 pm
Preparing MacOS to save in Citrix
Issue 1: Citrix Requires permission to save files on a Mac laptop or desktop. To set this permission:
Log in to Citrix Workspace
In the upper right hand corner there is a downward pointing triangle next to your name or "menu" if not logged in, click on that to open the Citrix Settings menu
Choose Preferences
Once the Citrix Settings menu opens choose "File Access"
Select "Read and Write"
Close that box and return to the main Citrix Workspace screen and you are finished.
** Note, this can also be triggered by...
March 7, 2019 - 9:59 am
Occasionally a reset of the Citrix Workspace is needed to fix issues with applications or desktops not appearing in Citrix Workspace.
Procedure to reset on Windows OS:
In the lower right corner, near the clock, select the up arrow.
Right-click on the Citrix Workspace icon
Select Advanced Preferences
Click on Reset Citrix Workspace and respond Yes when prompted to confirm your choice
After resetting you will need to add an account again, Enter vdi.uni.edu for the account
Still need help? Fill out this request and the Citrix team will be in touch!
February 19, 2019 - 11:51 am
Installing Citrix Workspace and Connecting to the Virtual Desktop and Applications environment
Below are steps that will guide you through connecting to VDI in order to access applications and desktops.
The Citrix Workspace application must be installed in order to access applications or desktops. Workspace is free and may be obtained directly from Citrix.
Windows Installer: https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html
Mac Installer: https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html...
January 14, 2019 - 2:25 pm
How To Find a MAC Address of Common Devices
Below are instructions on finding the MAC address of common devices that might connect to UNI's Smart Devices Network.
Amazon
Amazon Echo
Download the Amazon Alexa app to your phone or computer from the app store.
Sign in with your Amazon account.
On your phone connect to the wireless network transmitted by your Echo device.
The wireless MAC address for your Echo can be found at the bottom of the Echo Setup screen in the Alexa app.
Fire Stick
From the Amazon app, visit the Home screen.
Choose Settings.
Choose My Fire TV or Device....
January 14, 2019 - 9:40 am
UNI Smart Devices Network
UNI Smart Devices is a new WiFi network at UNI. This network will enable devices like smart TVs, gaming stations and other special purpose systems. It’s intended on for devices that can’t connect the eduroam network with a username and password. Laptops and other devices that support 802.1x authentication should use eduroam, because it is secure and has fewer controls. Devices like laptops and tablets will not work on UNI smart Devices.
Some devices are intended for home use and don’t work well, or not all features work with UNI’s Smart Devices network. Devices...
December 13, 2018 - 12:56 pm
The Links pagelet in Portal Workspaces, which displays reports, is temporarily unavailable due to a required upgrade to portal technology components. This will be addressed as quickly as possible. In the meantime to view reports in your workspace please do the following:
After logging in to MyUNIverse navigate to the My Workspaces pagelet, then click the workspace you would like to view.
Once you are in your workspace click Links in the Menu section on the left side of the page:
On the Links page, click into the folders/reports to view: