Support Articles

April 6, 2020 - 1:18 pm
Citrix Workspace Requires OS X 10.13 High Sierra or later Many Mac users have encountered the "Citrix Workspace Requires OS X 10.13 High Sierra or later" message when trying to install the Citrix Workspace App on an Apple device.  If you receive this error, you need to upgrade your MacOS as it is on a version older than 10.13. The process of installing major operating system updates on these older versions of MacOS is accomplished differently than normal software updates. Please follow these instructions, How to get updates for earlier MacOS Versions, found on the Apple website. There are...
March 31, 2020 - 10:10 am
When you log out of the Citrix environment, the computer is reset, so any documents you saved locally to the virtual desktop will be lost. It is very important to make sure you understand where you are saving when in the Citrix environment.  To save from a Chromebook: 1. From the Citrix application on your Chromebook, select "Save As" 2. From the "Save As" screen, select "Browse" 3. Under "This PC" there select "Save To My Device" 4. You should then see options for where you would like to save, including SD cards, USB drives, and your Google Drive.  Choose the location you would like...
March 26, 2020 - 10:22 am
Installing Citrix Workspace on your UNI Managed Apple device Navigate to the Applications Folder in Finder Launch Self Service Log in with your CatID and passphrase Navigate to the Applications tab Locate Citrix Workspace and press install  Once it install, search for Citrix Workspace on your device and launch it Add the account vdi.uni.edu Sign in with your CatID and Passphrase  Depending on what you have access to navigate to Apps or Desktops tab. Once you locate the application/desktop you would like to use, simply click on it to launch. If you click on the star in the top left...
March 24, 2020 - 2:37 pm
1. Browse to https://chrome.google.com/webstore 2. Search for Citrix Workspace, and select Apps 3. Click “Add to Chrome” by the Citrix Workspace app that says it is “Offered by: Citrix” You will be prompted to confirm you want to add the app, click “Add app” 4. Once the app is installed, browse to https://vdi.uni.edu 5. Log in with your CatID 6. Select App or Desktops from the Citrix StoreFront page to select the resources you need access to. 7. When you click on a desktop or app, it should start a download.  Click on the download to start the session. 8. When you are done,...
March 19, 2020 - 4:18 pm
On March 19th, 2020, The University of Northern Iowa received additional licensing assistance from Adobe that will allow students currently enrolled at the university to install Adobe Creative Cloud (CC) applications on their personally-owned devices. It is important to note that this license is only valid until May 31st, 2020. At that time, your access to Adobe Creative Cloud applications will expire and if you want to continue using it on your own device, you'll need to purchase a license directly from Adobe. Follow these instructions to install the Adobe CC applications on your personally-...
March 18, 2020 - 3:01 pm
Typically a voicemail is configured to send email notifications, but if for some reason this setting is not enabled or you wish to change it you can do so by logging into the UNI Voicemail web portal. To log in go to https://voicemail.uni.edu and choose Web Access. You will be redirected to authenticate to your UNI email account through the Google signin form.  Once logged in choose Message Forwarding. You should now see a popup with either an address thaat is currently in use or no address. If you wish to add a new one, click Add new forwarding address. If you wish to change the...
March 17, 2020 - 12:37 pm
Assistance from Information Technology will be required to setup the one-X communicator. Use of a VPN is required to make this software functional. This software does not work over Remote Desktop. Please submit a servicehub request to get started.  Before you start Please ensure you have access to a UNI VPN. Depending on which department you are in you might already have access or you may need to request it if you don't know. Read more on the IT website regarding VPN usage or submit  an issue in Service Hub. You will need the PIN/password for your desk phone. If you don't know it fill out...
March 16, 2020 - 8:38 am
Occasionally a reset of the Citrix Workspace is needed to fix issues with applications or desktops not appearing in Citrix Workspace. Procedure to reset on an Mac: Open the Workspace App In the upper left corner of your screen, next to the Apple symbol, click on Citrix Workspace and select Preferences: In the Preferences window, click on the Accounts tab then select the VDI account shown in the middle of the window.  Next, click the Minus button and OK to confirm removing the account Close the Preferences window and click Set Up Account.  In the Add account window enter vdi.uni.edu
March 12, 2020 - 10:38 am
  Citrix Desktop and Applications  Citrix Virtual Desktop and Applications is a service provided by Information Technology at UNI that allows students, faculty and staff access to licensed applications from their personal devices. All UNI students and faculty have access to the Purple Desktop in Citrix.  Below you will find important written  information on getting started with Citrix, including installing the client, connecting to the application or desktop, requesting additional access and saving.  As a supplicant to the written guide we have created a video that covers the same...
March 11, 2020 - 11:27 am
This information is currently being worked on for the fall. There may be slight differences during this time between the website and the desktops. This information reflects what will be live for the fall 2020 school year.  All UNI students have access to the Purple Desktop in Citrix. The Gold desktop is intended for course specific work requiring the software listed below. If you need access to the Gold Desktop or specific applications , please fill out this form.  Due to Adobe' licensing requirements we are no longer able to make their products available within Citrix Purple Desktop...

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