ITS Project Management

Delivering the right work, at the right time, with measurable business value.

As UNI Information Technology Services (ITS) continues to evolve, we need a more consistent way to evaluate, prioritize, and deliver work. This process change is not about creating unnecessary procedures or slowing people down. It is about helping us focus our limited resources on the work that matters most.

 

Information Technology

ITS Project Management Delivery Framework

Line chart art with a line upward representing progress.The ITS Project Delivery Framework ensures every project request is clear, aligned, and prioritized through a simple, consistent approach to delivering tailored IT projects. This allows ITS to focus on the highest‑value work at the right time.

 

Project Lifecycle

Clipboard art showing a list with a few of the boxes checked.

What happens if the work request is classified as an IT project?  The UNI ITS Project Lifecycle helps to guide the process from start to finish.

  • Aspire - Collaborate early with IT via Service Hub
  • Business Case - Define problem/opportunity and build justification
  • Charter - Get the green light and establish project governance
  • Design - Map out requirements and project roadmap
  • Execute - Manage, monitor, and deliver your project work
  • Finish - Finalize deliverables and capture valuable lessons learned
UNI IT project lifecycle starts consists of the following steps: Aspire, business case, charter, design, execute, finish.

ITS Project Management Office (PMO)

The ITS PMO partners with leadership and delivery teams to:

  • Align work with institutional priorities
  • Improve decision-making and trade-offs
  • Provide visibility and consistency
  • Help teams deliver with fewer surprises
Guiding principles include focus on value, collaborate early and often, right-size everything, be transparent, and continuously improve.

Why This Matters

  • Better Prioritization — Focus on the work that delivers the most value
  • Visibility — Shared view of commitments and resource usage
  • Transparency — Clear ownership, expectations, and decisions
  • Right‑Sized Approach — Scale based on project size and complexity

Success is not just on‑time and on‑budget delivery… it is delivering the right work, at the right time, with measurable business value.