IT NIS Field Service charge back guidelines

Billing and charge back guidelines for IT Network & Infrastructure Services Field Services

 

Charges

  • Labor @ $60/hr (min 1/2 hr)
  • Any materials needed to complete a job (cables, conduit, equipment, etc.)
  • Port charge (see below)

 

Billable work

Wired port

  • $200 port charge + labor/materials (*** No port charge for ResNet)
    • Adding a new network port
    • Making an existing port live

New building project, special event setup, or electronic door access wiring

  • Labor $60/hr (min 1/2 hr) + Materials

Printer repair

  • Material cost only

In-building live port swap

  • Labor only

New wireless access point in a non-academic area (meeting rooms, administrative areas, non-student athletic areas)

  • Labor + materials + port charge (generally $1000 per location)

Special event setup

  • Labor + materials

Electronic door wiring

  • Labor + materials

 

Non-billable work

  • Break/fix work (unless obvious intentional damage)
  • Port charge for live port swap (disable one port, enable another in the same building)
  • Adding an access point to an academic/student location that doesn't have acceptable wireless coverage
  • Datacenter ports

 

  • ITTC 36
  • (319) 273-5555
  • Service Hub