Description of UNI Voicemail Greeting Options

For help using voicemail to set up your greetings go to Getting started with UNI voicemail.

Image of the icon that you will click inside the voicemail web portalYou can access your greetings via phone or via the UNI voicemail web portal. To access them via the web portal, navigate to https://voicemail.uni.edu in your web browser and sign in. Once logged in, click on Greetings.

Once in this area, you can see all your various greeting options including which greetings that are already configured.

The various location greeting settings available to be set with a custom recording

Different Greeting Options

There are three tabs in the above screen shot, each of which contains various different greetings. The default greetings are the most common. The section that follows will contain descriptions of all these default greetings.

Name Greeting 

The name greeting is simply you saying your name. This greeting is configured at the time of voicemail box initialization.

Internal Personal Greeting

This greeting is used when a number, internal to UNI, calls you and you do not pick up.

External Personal Greeting

Similar to the Internal Personal Greeting, but played instead when a caller, external to UNI, calls you and you do not pick up.

Internal Busy Greeting

The Internal Busy Greeting is played when a number, internal to UNI, calls you and you are already on the phone.

External Busy Greeting

The External Busy Greeting is played when a number, external to UNI, calls you and you are already on the phone.

Internal Unavailable Greeting

The Internal Unavailable Greeting is played when a number, internal to UNI, calls you and your availability is set to Unavailable via the Voicemail web portal.

External Unavailable Greeting

The External Unavailable Greeting is played when a number, external to UNI, calls you and your availability is set to Unavailable via the Voicemail web portal.

Location and Custom Greetings

You can use the other two tabs of the Greetings dialog box to set custom greetings based on locations that you have configured in your UNI Voicemail Web Portal or for different phone numbers that are in your contacts.

Staff

Aaron Howard - Network Architect & Manager, Network & Infrastructure Services
Randal Hayes - Voice Services Manager, Network & Infrastructure Services
Ryan Dupuy - Network Engineer, Network & Infrastructure Services
Shane Folkerts - Network Engineer, Network & Infrastructure Services
Wesley Jones - Systems/Network Administrator, Network & Infrastructure Services
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