911 Remote Location Manager Installation and configuration

911 Remote Location Manager Installation and configuration

 

UNI has recently installed a new 911 Location system, called E911 Remote Location Manager. This system is designed to provide more accurate location information when a 911 call is placed and to route the 911 call to the appropriate public safety answering point.  For VPN softphone users this system requires the use of the 911 Remote Location Manager software. This software can be installed on managed computers via Software Center on Windows. 

System Configuration on a UNI-managed computer


Either create a servicehub request or open Software Center.

Software Center

 

 

Under Applications find 911 Remote Location Manager, then click Install. 

Install E911 RLM from software center.


 

After E911 Location Manager is installed, next you’ll need to configure your Emergency Response Location address.  This is the address that will be shared with dispatchers in the event that a 911 call is made from this phone. 

 

Before that can be done, you'll need to connect to the UNI VPN and log in to your softphone.

 

If this is the first time using the application, click on Start then find "E911 Remote Location Manager". Click on the E911 folder, then the E911 application to start.

From start menu, execute E911 Remote Location Manager

 

On the system tray click the up arrow in the System Tray:

Open E911 from system tray

 

Then right click on the 911 icon and click “Manage my location":

Right Click to Manage my location

Click on the “Set my Address” button:

Click "Set my address"

 

 

The application may prompt you to make changes that will standardize your address. Fill out the form with changes and click on Save:

Save address

 

Finally close the window.

Close Location Window

 

The software may periodically display your current location.
Current Location

 

 

If you change to a new address, and you are not prompted remember to update your location.

On the system tray click the up arrow in the System Tray:

Then right click on the 911 icon and click “Manage my location":

Then click Edit my Location.

 

 

 

 

Staff

Aaron Howard - Network Architect & Manager, Network & Infrastructure Services
Randal Hayes - Voice Services Manager, Network & Infrastructure Services
Ryan Dupuy - Network Engineer, Network & Infrastructure Services
Shane Folkerts - Network Engineer, Network & Infrastructure Services
Wesley Jones - Systems/Network Administrator, Network & Infrastructure Services
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